Company: American Airlines

Location: United States

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-11-01

Valid Through: 2026-11-01

Job Summary

American Airlines is seeking dedicated and customer-focused individuals to join our team as Airline Call Center Agents for our Work From Home – Night Shift operations. In this role, you will serve as the voice of American Airlines, providing exceptional assistance to our passengers by handling flight inquiries, ticketing support, travel changes, and customer service issues with professionalism and empathy. This remote position offers a great opportunity to be part of a world-class airline while working from the comfort of your home.

Key Responsibilities

• Handle inbound calls and assist customers with reservations, ticketing, flight schedules, and travel-related inquiries.

• Provide solutions to customer concerns with accuracy and a focus on delivering excellent service.

• Support customers with booking modifications, cancellations, and refund requests.

• Communicate clearly and professionally in all interactions, ensuring customer satisfaction.

• Follow company guidelines and procedures to maintain high service standards.

• Manage a high volume of customer calls efficiently and effectively during night shifts.

• Collaborate with internal teams to resolve complex issues or escalations.

• Maintain confidentiality of passenger information in compliance with company policies.

Required Skills and Qualifications

• High school diploma or equivalent required; college degree preferred.

• Excellent verbal and written communication skills in English.

• Strong problem-solving and multitasking abilities.

• Customer-oriented attitude with a passion for helping people.

• Comfortable working with computers, CRM tools, and airline reservation systems (training provided).

• Ability to stay calm and professional under pressure.

• Reliable internet connection and a quiet workspace for remote work.

Experience

• Minimum of 1 year of customer service, call center, or hospitality experience preferred.

• Freshers with strong communication skills and a customer-first attitude are encouraged to apply.

• Prior airline or travel industry experience will be considered an advantage.

Working Hours

• Night Shifts Only (U.S. time zones) – flexibility required to work weekends or holidays as needed.

• Full-time and part-time schedules available.

Knowledge, Skills, and Abilities

• In-depth understanding of customer care principles and telephone etiquette.

• Ability to use airline reservation systems after training (e.g., Sabre, Amadeus).

• Strong attention to detail and commitment to accuracy.

• Time management and organizational skills to handle multiple tasks simultaneously.

• Positive attitude and a professional demeanor while working remotely.

Benefits

• Competitive salary package with performance incentives.

• Work-from-home flexibility with paid training provided by American Airlines.

• Travel discounts and flight benefits for employees and their families.

• Health and wellness programs.

• Paid leaves, retirement plans, and career growth opportunities within the company.

Why Join American Airlines

Joining American Airlines means becoming part of one of the worlds leading aviation brands. You will represent a company that values its employees as much as its customers. We offer a dynamic work environment where your communication skills and service mindset can shine while giving you the flexibility of working remotely. As part of our global family, you will help millions of travelers enjoy safe, seamless journeys—every night, from your own home.

How to Apply

Interested candidates should submit their application online through the official American Airlines careers portal. Please include your updated resume and a brief cover letter describing your customer service experience and interest in remote work. Shortlisted applicants will be contacted via email for the next steps in the hiring process.