American Express Virtual Assistant Job - Work From Home

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Company: American Express

Location: Singapore

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-25

Valid Through: 2026-10-25

Job Summary

American Express is seeking a proactive, organized, and detail-oriented Virtual Assistant to join our remote team. This role is ideal for individuals who excel in providing administrative support, managing communications, and coordinating day-to-day operations from the comfort of their home. As a Virtual Assistant at American Express, you will play a key role in ensuring operational efficiency, enhancing productivity, and supporting various business functions to drive excellence in customer and internal services.

Key Responsibilities

  • Provide comprehensive administrative support to executives and teams, including scheduling, calendar management, and email correspondence.

  • Handle incoming calls, messages, and inquiries professionally and promptly.

  • Assist in preparing reports, presentations, and other business documents.

  • Coordinate meetings, virtual events, and travel arrangements when required.

  • Maintain and update databases, records, and organizational files accurately.

  • Conduct research and provide insights to support decision-making processes.

  • Monitor deadlines and ensure timely completion of tasks and projects.

  • Support internal teams by streamlining processes and providing operational assistance.

  • Handle confidential information with discretion and professionalism.

Required Skills and Qualifications

  • Excellent written and verbal communication skills in English.

  • Strong organizational and multitasking abilities.

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.

  • Comfortable using collaboration tools like Zoom, Microsoft Teams, or Slack.

  • Attention to detail and problem-solving mindset.

  • Ability to work independently, prioritize tasks, and meet deadlines.

  • Professional demeanor and strong interpersonal skills.

Experience

  • Minimum 1–3 years of experience in administrative support, virtual assistance, or related roles.

  • Experience in handling executive-level support is a plus.

  • Familiarity with the financial services industry is desirable but not mandatory.

Working Hours

  • Flexible work-from-home schedule with core hours based on American Express operations.

  • Occasional meetings or tasks may require adjustments to standard hours.

Knowledge, Skills, and Abilities

  • Strong time management and task prioritization skills.

  • Ability to adapt to changing priorities in a dynamic environment.

  • High level of professionalism and discretion in handling sensitive information.

  • Tech-savvy with the ability to quickly learn new software and tools.

  • Collaborative mindset to support cross-functional teams.

Benefits

  • Competitive compensation and performance-based incentives.

  • Flexible work-from-home arrangement.

  • Opportunities for professional development and training.

  • Access to American Express wellness programs and resources.

  • Inclusive and supportive company culture.

Why Join American Express

  • Be part of a globally recognized company known for innovation, customer service, and employee satisfaction.

  • Work remotely while making a meaningful impact on business operations and customer experiences.

  • Opportunity to grow professionally and explore diverse career paths within the organization.

  • Join a team that values collaboration, diversity, and work-life balance.

How to Apply

Interested candidates can submit their resume and a cover letter highlighting relevant experience via the official American Express careers portal or the provided application link. Ensure your application demonstrates your organizational, communication, and problem-solving abilities.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...