American Express Virtual Customer Care Professional – Hiring Now

Other Jobs To Apply

No other job posts for this day.

Company: American Express

Location: South Africa

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-08-16

Valid Through: 2026-08-16

Job Summary

American Express is seeking enthusiastic and service-oriented individuals to join our team as Virtual Customer Care Professionals. This is a remote opportunity designed for candidates who excel in delivering outstanding customer experiences, resolving issues efficiently, and representing our brand with professionalism. As a Virtual Customer Care Professional, you will be the first point of contact for our valued card members, assisting them with inquiries, transactions, and solutions that strengthen their relationship with American Express.

Key Responsibilities

  • Provide high-quality customer support through phone, chat, or email.

  • Handle billing inquiries, account issues, card benefits, and general service requests.

  • Deliver tailored solutions that create value for customers and foster loyalty.

  • Meet performance targets such as call quality, service level, and resolution time.

  • Navigate multiple systems efficiently to provide accurate and timely information.

  • Escalate complex issues when necessary while maintaining ownership until resolved.

  • Uphold American Express brand values by delivering service with empathy, clarity, and excellence.

Required Skills and Qualifications

  • Strong communication skills (verbal and written) with a customer-first mindset.

  • Ability to multitask and manage time effectively in a fast-paced environment.

  • Proficiency in basic computer operations and navigating multiple software tools.

  • Strong problem-solving and critical-thinking abilities.

  • Self-motivated, disciplined, and capable of working independently from home.

Experience

  • Prior customer service experience is preferred (contact center, hospitality, retail, or financial services).

  • Freshers with strong communication and problem-solving skills are welcome to apply.

Working Hours

  • Flexible schedules are available with options for full-time and part-time positions.

  • Candidates must be willing to work shifts, including evenings, weekends, and holidays as required.

  • Paid training is provided before active customer support begins.

Knowledge, Skills, and Abilities

  • Knowledge of customer service principles and practices.

  • Familiarity with credit card, financial, or banking products (preferred but not mandatory).

  • Ability to remain calm under pressure and handle challenging customer interactions.

  • Commitment to maintaining confidentiality and data security.

Benefits

  • Competitive salary with performance-based incentives.

  • Comprehensive health, dental, and vision insurance (as per policy).

  • Retirement savings plans and stock purchase options.

  • Paid training and continuous career development opportunities.

  • Work-from-home flexibility with company-provided tools and technology.

  • Employee recognition and reward programs.

Why Join American Express?

At American Express, we do not just offer jobs – we build careers. You will be part of a company that values trust, respect, and innovation, while making a meaningful impact in the lives of customers worldwide. Our Virtual Customer Care Professionals are empowered to bring their best selves to work every day, supported by world-class training and growth opportunities. If you are passionate about customer service and want to be part of a global brand that puts people first, this is the perfect role for you.

How to Apply

Interested candidates can apply online through the official American Express Careers Page. Submit your updated resume and complete the application form. Shortlisted candidates will be contacted for an interview and assessment process.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...