American Express Virtual Customer Care Professional – Remote

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Company: American Express

Location: South Africa

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-08-16

Valid Through: 2026-08-16

Job Summary

American Express is looking for dedicated and customer-focused individuals to join our team as Virtual Customer Care Professionals. In this role, you will be the first point of contact for our valued card members, providing world-class customer service and support. This fully remote position allows you to work from the comfort of your home while being part of a globally recognized and respected company. If you are passionate about problem-solving, building relationships, and creating memorable customer experiences, we would love to hear from you.

Key Responsibilities

  • Handle inbound calls, chats, and emails from American Express card members.

  • Provide tailored solutions to customers by understanding their needs and offering appropriate products and services.

  • Resolve account inquiries, billing issues, and transaction-related concerns in a timely and professional manner.

  • Maintain a high level of product knowledge and stay updated on company policies and procedures.

  • Deliver personalized customer experiences that reinforce loyalty and satisfaction.

  • Meet and exceed performance metrics, including call quality, response time, and customer satisfaction.

  • Escalate complex issues to specialized departments when necessary.

Required Skills and Qualifications

  • Excellent verbal and written communication skills in English.

  • Strong active listening skills and the ability to empathize with customers.

  • Proficiency in using computers, CRM tools, and web-based applications.

  • Ability to multitask effectively in a fast-paced, remote environment.

  • High attention to detail and problem-solving ability.

  • Strong commitment to delivering exceptional customer service.

Experience

  • Previous customer service or call center experience is preferred but not mandatory.

  • Experience in handling financial services or credit card customers will be an added advantage.

  • Fresh graduates with strong communication skills are welcome to apply.

Working Hours

  • Flexible shifts available, including evenings, weekends, and holidays, to support global customers.

  • Full-time and part-time opportunities are offered.

  • Remote work with scheduling based on business requirements.

Knowledge, Skills, and Abilities

  • Knowledge of customer service best practices.

  • Ability to remain calm and professional under pressure.

  • Quick adaptability to new technologies and processes.

  • Strong organizational and time-management skills.

  • Ability to work independently with minimal supervision while being a reliable team player.

Benefits

  • Competitive base salary with performance-based incentives.

  • Comprehensive health, dental, and vision insurance.

  • Paid training and continuous learning opportunities.

  • Retirement savings plans (401k or equivalent, depending on location).

  • Paid time off, holidays, and wellness programs.

  • Career growth and internal mobility opportunities within American Express.

  • Work-from-home convenience with provided equipment.

Why Join American Express?

At American Express, we do not just offer jobs — we offer careers where your contributions matter. As a Virtual Customer Care Professional, you will play a key role in upholding our long-standing reputation for excellence in customer service. We invest in our employees through training, support, and development opportunities, ensuring you can grow with us. Join us to be part of a company that values integrity, innovation, and a culture of inclusion.

How to Apply

Interested candidates can apply directly through the American Express Careers Website by submitting an updated resume and completing the online application process. Shortlisted candidates will be contacted for assessments and virtual interviews.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...