Back Office Customer Support Jobs in Bangalore

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Company: HR Service Jobs

Location: Bengaluru

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-08-16

Valid Through: 2026-08-16

Job Summary:

HR Service Jobs is seeking a dedicated and detail-oriented Back Office Customer Support Executive to join our dynamic team in Bangalore. The ideal candidate will play a pivotal role in ensuring smooth operations behind the scenes while providing exceptional support to our customers. This position is perfect for individuals who thrive in an organized, fast-paced environment and enjoy problem-solving while maintaining high standards of accuracy and professionalism.

Key Responsibilities:

  • Handle customer queries and complaints efficiently via email, chat, or phone, ensuring timely resolution.

  • Maintain and update customer records and databases accurately.

  • Process orders, forms, applications, and requests promptly and correctly.

  • Coordinate with different departments to ensure seamless service delivery.

  • Prepare regular reports on customer interactions, feedback, and service issues.

  • Assist in improving internal processes to enhance efficiency and customer satisfaction.

  • Maintain confidentiality of customer and company information at all times.

Required Skills and Qualifications:

  • Excellent communication skills in English, both written and verbal.

  • Strong organizational skills with attention to detail.

  • Proficiency in MS Office Suite (Word, Excel, Outlook).

  • Ability to multitask and manage time effectively in a fast-paced environment.

  • Basic understanding of CRM software or willingness to learn.

  • Problem-solving skills and a proactive attitude toward challenges.

Experience:

  • Freshers are welcome to apply.

  • Previous experience in customer service or back-office operations is a plus but not mandatory.

Working Hours:

  • Full-time, Monday to Friday.

  • Standard office hours: 9:00 AM – 6:00 PM.

  • Flexibility may be required during peak periods or for urgent tasks.

Knowledge, Skills, and Abilities:

  • Strong analytical and critical thinking capabilities.

  • Ability to maintain professionalism under pressure.

  • Patience and empathy in dealing with customer issues.

  • Quick learner with adaptability to changing systems and processes.

  • Team player with collaborative mindset to support cross-functional teams.

Benefits:

  • Competitive salary package with performance-based incentives.

  • Health and wellness benefits.

  • Paid leaves and statutory benefits as per company policy.

  • Professional development and training opportunities.

  • Friendly and inclusive work environment.

Why Join Us:

  • Be part of a reputable company committed to excellence in customer service.

  • Gain valuable experience in back-office operations and customer support.

  • Opportunities for growth and career advancement within the organization.

  • Work in a supportive, collaborative, and learning-focused environment.

How to Apply:

Interested candidates can apply by submitting their resume and a cover letter highlighting relevant skills and experience to us with the subject line: Back Office Customer Support Executive – Bangalore. Shortlisted candidates will be contacted for further assessments and interviews.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...