Bilingual Travel Experience Specialist (English/Spanish) – Remote

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Company: Southwest Airlines

Location: United States

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-11-01

Valid Through: 2026-11-01

Job Summary

Southwest Airlines is seeking a Bilingual Travel Experience Specialist (English/Spanish) to join our dedicated remote customer service team. This role is designed for dynamic, empathetic individuals who are passionate about creating memorable travel experiences for our passengers. As a bilingual representative, you will support both English and Spanish-speaking customers with flight bookings, itinerary changes, travel inquiries, and loyalty program assistance — all from the comfort of your home.

You will serve as the voice of Southwest Airlines, ensuring every customer interaction reflects our brands warmth, efficiency, and legendary hospitality. If you thrive in a fast-paced environment, enjoy problem-solving, and love helping people, this is the perfect role for you.

Key Responsibilities

  • Provide exceptional customer service via phone, chat, and email in both English and Spanish.

  • Assist customers with flight bookings, changes, cancellations, and upgrades.

  • Resolve issues related to reservations, payments, or flight status with professionalism and empathy.

  • Offer information about travel policies, baggage rules, and special assistance options.

  • Support Rapid Rewards members with account updates and points inquiries.

  • Maintain a high level of accuracy and attention to detail when managing customer data.

  • Collaborate with internal teams to ensure smooth service delivery and customer satisfaction.

  • Adhere to company policies, privacy standards, and service-level requirements.

Required Skills and Qualifications

  • Proficiency in both English and Spanish (written and verbal communication).

  • Excellent interpersonal and problem-solving skills.

  • Strong computer literacy and ability to work with multiple software platforms simultaneously.

  • Exceptional listening skills with the ability to remain calm and patient under pressure.

  • Strong organizational skills and attention to detail.

  • Reliable home internet connection and a quiet workspace.

Experience

  • Minimum 1–2 years of experience in customer service, travel, hospitality, or a related field preferred.

  • Prior experience in airline reservations or a call center environment is an advantage.

  • Freshers with strong bilingual communication skills are also encouraged to apply.

Working Hours

  • Flexible remote shifts available, including weekends and holidays.

  • Full-time and part-time schedules may be offered based on business needs.

  • Must be willing to work across different time zones as Southwest Airlines operates 24/7.

Knowledge, Skills, and Abilities

  • In-depth understanding of airline reservation systems (preferred).

  • Knowledge of travel policies, flight operations, and customer care principles.

  • Ability to multitask effectively while maintaining high-quality service.

  • Strong cultural sensitivity and ability to engage with diverse customer groups.

  • Commitment to delivering an excellent customer experience that aligns with the Southwest Airlines brand.

Benefits

  • Competitive hourly pay with performance incentives.

  • Comprehensive medical, dental, and vision insurance.

  • Travel privileges and discounted flight tickets for employees and eligible family members.

  • Paid training and career development programs.

  • 401(k) retirement savings plan with company match.

  • Paid time off, holidays, and employee wellness programs.

Why Join Southwest Airlines

At Southwest Airlines, we believe in creating a workplace that feels like family. You will be part of an airline known for its People-First Culture, commitment to Employee Happiness, and reputation for being one of Americas most admired companies. We provide opportunities for personal growth, professional development, and the ability to make meaningful connections with travelers from around the world — all while working remotely.

How to Apply

Interested candidates can apply directly through the Southwest Airlines Careers Portal.

  • Visit www.careers.southwestairlines.com

  • Search for Bilingual Travel Experience Specialist (English/Spanish) – Remote.

  • Submit your online application along with your updated resume.

  • Join Southwest Airlines and help us make every journey a joyful experience — one conversation at a time.

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