Call Center Representative – Work From Home Jobs

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Company: Progressive Technology

Location: South Africa

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-08-16

Valid Through: 2026-08-16

Job Summary

Progressive Technology is seeking dedicated and customer-focused Call Center Representatives to join our growing remote team. In this role, you will handle inbound and outbound customer interactions, provide accurate information, resolve issues efficiently, and ensure a positive customer experience. This is a fully remote opportunity, ideal for individuals who are enthusiastic about delivering excellent service while enjoying the flexibility of working from home.

Key Responsibilities

  • Answer inbound customer calls and respond to inquiries in a professional and timely manner.

  • Make outbound calls to follow up with customers, verify information, or conduct feedback surveys.

  • Provide accurate information regarding products, services, billing, and company policies.

  • Resolve customer complaints by identifying issues, providing solutions, and escalating complex cases when necessary.

  • Document customer interactions, feedback, and resolutions in company systems.

  • Meet daily/weekly performance targets including call handling time, quality scores, and customer satisfaction.

  • Collaborate with team members and supervisors to improve call center processes and performance.

  • Maintain confidentiality of customer information and comply with company policies and procedures.

Required Skills and Qualifications

  • High school diploma or equivalent (Bachelors degree is a plus).

  • Strong verbal and written communication skills.

  • Ability to remain calm and professional under pressure.

  • Proficiency in using computers, CRM systems, and call center software.

  • Strong problem-solving and active listening skills.

  • Ability to multitask, manage time effectively, and adapt to fast-paced environments.

  • Reliable internet connection and a quiet workspace suitable for remote work.

Experience

  • Prior experience in a call center, customer service, or remote support role preferred but not mandatory.

  • Freshers with excellent communication skills and willingness to learn are welcome to apply.

Working Hours

  • Flexible scheduling options with both full-time and part-time roles available.

  • Shifts may include weekdays, evenings, weekends, and holidays depending on business needs.

Knowledge, Skills, and Abilities

  • Knowledge of customer service principles and practices.

  • Ability to build rapport and maintain positive customer relationships.

  • Comfortable using online communication tools and virtual collaboration platforms.

  • Self-motivated with the ability to work independently in a remote setting.

Benefits

  • Competitive hourly pay with performance-based incentives.

  • Flexible work-from-home arrangements.

  • Paid training and continuous skill development.

  • Opportunities for career advancement within the company.

  • Health and wellness benefits (for eligible employees).

  • Supportive and inclusive work environment.

Why Join Progressive Technology?

At Progressive Technology, we believe that our people are our greatest strength. As a Call Center Representative, you will play a vital role in shaping customer experiences and building trust in our brand. We offer flexible working conditions, professional growth opportunities, and a positive team culture where your contributions are valued and rewarded.

How to Apply

Interested candidates are encouraged to submit their updated resume along with a brief cover letter highlighting their communication skills and suitability for the role. Apply directly through our company careers page or via email to the HR recruitment team. Shortlisted candidates will be contacted for an online interview and assessment.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...