Chat Support Advisor – Philippines – WFH – Bilingual English/Tagalog

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Company: Houston Skilled Consultancy

Location: Philippines

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-11-01

Valid Through: 2026-11-01

Job Summary

Houston Skilled Consultancy is seeking a Bilingual Chat Support Advisor to join our dynamic remote support team. In this role, you will be the first point of contact for our customers, assisting them via live chat in both English and Tagalog. You will help resolve product or service inquiries, guide users through troubleshooting steps, and ensure an excellent customer experience. This position is ideal for individuals who are tech-savvy, customer-focused, and fluent in both English and Tagalog.

Key Responsibilities

  • Handle multiple chat conversations simultaneously with professionalism and accuracy.

  • Respond promptly to customer inquiries in both English and Tagalog through chat platforms.

  • Identify and assess customers needs to provide appropriate solutions and support.

  • Maintain a positive and empathetic attitude toward customers at all times.

  • Escalate complex issues to higher-level support teams when necessary.

  • Document customer interactions, feedback, and resolutions accurately in the CRM system.

  • Follow communication procedures, guidelines, and company policies to ensure consistency in service.

  • Collaborate with other departments to enhance the overall customer experience.

Required Skills and Qualifications

  • Bachelors degree (preferred) or equivalent work experience.

  • Excellent written communication skills in both English and Tagalog.

  • Strong multitasking skills to manage multiple chat sessions efficiently.

  • Basic computer literacy and familiarity with chat platforms, CRM tools, and online systems.

  • High attention to detail, patience, and active listening abilities.

  • Ability to work independently and stay focused in a remote environment.

Experience

  • Minimum 1 year of experience in customer support, BPO, or chat operations (preferred but not required).

  • Fresh graduates with strong communication skills are encouraged to apply.

Working Hours

  • Remote Work Setup (WFH) – Full-time or Shift-based.

  • Flexible scheduling options available.

  • Must be willing to work night shifts or rotational shifts aligned with U.S. or Asia time zones.

Knowledge, Skills, and Abilities

  • Strong interpersonal and problem-solving skills.

  • Knowledge of customer service best practices and chat etiquette.

  • Ability to remain calm and professional under pressure.

  • Comfortable working with performance targets and chat response metrics.

  • Proficiency in using digital tools like Microsoft Office, Google Workspace, and CRM platforms.

Benefits

  • Competitive monthly salary with performance incentives.

  • Work-from-home convenience with full training provided.

  • Paid time off, holidays, and healthcare coverage.

  • Opportunities for career advancement within a global organization.

  • Supportive and collaborative virtual work culture.

  • Internet and equipment allowance (as applicable).

Why Join Houston Skilled Consultancy

At Houston Skilled Consultancy, we believe in empowering people to succeed from anywhere. You will be joining a team that values growth, diversity, and collaboration. We provide continuous training, mentorship, and opportunities to develop your career in the global customer service industry. If you are passionate about helping people and thrive in a digital environment, this is the perfect role for you.

How to Apply

Interested candidates are invited to apply by sending their updated resume along with a brief cover letter explaining their bilingual communication skills and prior chat support experience.
Submit your application through our official career portal or email it to us with the subject line:
Application – Chat Support Advisor (Bilingual – English/Tagalog).

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