Chat Support Agent – Philippines – Remote – Night Shift (Asia/US Timezones)

Other Jobs To Apply

No other job posts for this day.

Company: Houston Skilled Consultancy

Location: Philippines

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-11-01

Valid Through: 2026-11-01

Job Summary

Houston Skilled Consultancy is seeking a Chat Support Agent to join our global customer service team. This is a fully remote night shift position ideal for candidates based in the Philippines who are comfortable working across Asia and US time zones. The role focuses on providing professional, efficient, and friendly online chat support to international clients in various sectors, ensuring that every customer interaction delivers satisfaction and builds brand trust.

As a Chat Support Agent, you will be responsible for resolving inquiries, assisting customers in real-time, and maintaining a high standard of service across multiple communication platforms. This position requires excellent written English, strong attention to detail, and the ability to multitask effectively in a fast-paced virtual environment.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries through live chat and messaging platforms.

  • Provide accurate information about products, services, and company policies.

  • Handle complaints and resolve customer issues efficiently and empathetically.

  • Maintain and update customer records with accurate details of interactions.

  • Collaborate with the support team to meet daily response time and quality targets.

  • Escalate complex or unresolved issues to higher-level support or supervisors when necessary.

  • Follow established communication guidelines, tone, and style across all interactions.

  • Contribute to a positive customer experience by maintaining patience, professionalism, and courtesy.

  • Provide feedback on recurring customer issues to help improve processes and service quality.

Required Skills and Qualifications

  • Excellent command of written and verbal English.

  • Strong communication and interpersonal skills.

  • Fast typing speed with high accuracy (minimum 40 WPM preferred).

  • Proficiency in using chat platforms, CRM systems, and basic computer tools.

  • Ability to multitask and manage time effectively during busy hours.

  • Customer-first attitude with a problem-solving mindset.

  • Willingness to work flexible schedules, especially night shifts aligned with Asia/US time zones.

  • Reliable internet connection and a quiet home workspace.

Experience

  • Minimum of 1 year experience in customer service, chat support, or any related field (preferred).

  • Fresh graduates with excellent communication skills are also encouraged to apply.

  • Previous experience in BPO or E-commerce support will be an added advantage.

Working Hours

  • Night Shift: Work schedule aligned with Asia/US time zones.

  • Full-time remote position (5 or 6 days per week depending on business needs).

  • Flexible scheduling options available for high-performing agents.

Knowledge, Skills, and Abilities

  • Strong understanding of customer service principles and practices.

  • Ability to remain calm and efficient under pressure.

  • Quick learner with the ability to adapt to new tools and technologies.

  • Excellent organizational and time management abilities.

  • Empathy, patience, and active listening skills to build rapport with customers.

  • Analytical mindset for identifying issues and suggesting effective solutions.

Benefits

  • Competitive monthly salary with night shift allowance.

  • Performance-based incentives and bonuses.

  • Work-from-home flexibility with no commute.

  • Training and development programs to enhance career growth.

  • Paid leaves and health allowance for eligible employees.

  • Supportive, collaborative, and inclusive work culture.

Why Join Houston Skilled Consultancy

At Houston Skilled Consultancy, we believe in empowering professionals to thrive in a flexible, digital-first environment. You will be joining a diverse, motivated team that values excellence, empathy, and continuous learning. We offer long-term career opportunities, skill development programs, and the chance to work with reputable global brands—all from the comfort of your home.

If you are passionate about customer service, enjoy solving problems, and want to grow your career in a supportive remote setup, this role is perfect for you.

How to Apply

Interested candidates are invited to send their updated resume along with a short cover letter highlighting relevant experience to us
Please include Chat Support Agent – Philippines (Night Shift) in the email subject line.

Only shortlisted candidates will be contacted for interviews.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...