Chat Support Executive – Work From Home Philippines – E-Commerce

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Company: Houston Skilled Consultancy

Location: Philippines

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-11-01

Valid Through: 2026-11-01

Job Summary

Houston Skilled Consultancy is looking for a dedicated and customer-focused Chat Support Executive to join our E-Commerce clients remote support team in the Philippines. This role is ideal for individuals who enjoy helping customers, have strong written communication skills, and are comfortable working in a fast-paced online retail environment. You will be responsible for providing real-time chat assistance to customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience—all from the comfort of your home.

Key Responsibilities

  • Provide prompt and professional responses to customer queries via live chat and email.

  • Assist customers with product inquiries, order tracking, returns, refunds, and payment concerns.

  • Maintain a thorough understanding of the companys e-commerce platform, products, and policies.

  • Collaborate with internal departments (such as logistics, sales, and technical support) to resolve complex issues efficiently.

  • Document customer interactions accurately in the CRM system.

  • Identify recurring customer concerns and suggest process improvements to enhance customer satisfaction.

  • Meet or exceed daily and weekly performance metrics, including response time, resolution rate, and customer satisfaction score.

  • Uphold company standards for professionalism, empathy, and customer care in all interactions.

Required Skills and Qualifications

  • Excellent written communication skills in English.

  • Strong attention to detail, grammar, and tone when engaging with customers.

  • Ability to multitask efficiently while handling multiple chat conversations simultaneously.

  • Customer-oriented mindset with a calm, patient, and problem-solving attitude.

  • Good understanding of basic e-commerce operations, including orders, shipments, and returns.

  • Proficiency with computers, chat tools, and CRM systems.

  • Reliable internet connection and a quiet home workspace suitable for remote work.

Experience

  • Minimum 1 year of experience in customer service, chat support, or e-commerce support preferred.

  • Fresh graduates with strong communication and customer service skills are encouraged to apply.

Working Hours

  • Full-time position with rotational shifts, including weekends and holidays (24/7 operation).

  • Flexible scheduling options available for qualified candidates.

Knowledge, Skills, and Abilities

  • Knowledge of online shopping platforms and customer engagement practices.

  • Strong time management and organizational skills.

  • Ability to adapt quickly to new tools, technologies, and workflows.

  • Positive attitude, resilience, and commitment to providing excellent customer service.

Benefits

  • Competitive salary package with performance incentives.

  • Work-from-home setup with company-provided tools (where applicable).

  • Paid training and skill development programs.

  • Health and wellness benefits (after probation).

  • Career growth opportunities in customer service and e-commerce management.

  • Supportive and inclusive remote work culture.

Why Join Houston Skilled Consultancy

At Houston Skilled Consultancy, we believe in empowering professionals to thrive in remote careers. You will work with leading e-commerce brands, receive consistent professional training, and enjoy the flexibility of working from home. Our supportive environment, global exposure, and commitment to employee well-being make this an excellent opportunity to grow your career in customer service and online business.

How to Apply

Interested candidates can apply by sending their updated resume and a short cover letter highlighting their experience in customer service or e-commerce support to us.
Please include the job title Chat Support Executive – E-Commerce (Philippines) in the subject line.

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