Chat Support Representative – Philippines (English & Filipino) – From Home

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Company: Houston Skilled Consultancy

Location: Philippines

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-11-01

Valid Through: 2026-11-01

Job Summary

Houston Skilled Consultancy is seeking a highly motivated and customer-oriented Chat Support Representative to join our growing remote support team in the Philippines. In this role, you will be responsible for managing online customer inquiries, resolving issues through live chat, and providing exceptional service in both English and Filipino. This is a work-from-home opportunity ideal for individuals who have excellent written communication skills, attention to detail, and a passion for helping people.

You will serve as the first point of contact for customers, ensuring a positive experience while maintaining professionalism and efficiency in every interaction.

Key Responsibilities

  • Respond promptly to customer inquiries via chat in English and Filipino.

  • Provide accurate product and service information to customers.

  • Troubleshoot and resolve customer concerns or escalate to higher support when necessary.

  • Maintain records of customer interactions and feedback in the system.

  • Follow communication scripts and guidelines to ensure consistent service quality.

  • Collaborate with team members to improve overall customer satisfaction.

  • Meet daily and weekly performance metrics such as response time, accuracy, and resolution rate.

  • Stay updated with product knowledge, promotions, and company policies.

Required Skills and Qualifications

  • Excellent written communication skills in English and Filipino.

  • Strong typing speed and accuracy (minimum of 40 words per minute preferred).

  • Good problem-solving and multitasking abilities.

  • Proficiency in using chat software, CRM systems, and basic computer tools.

  • High attention to detail and ability to remain calm under pressure.

  • Must have a stable internet connection and a quiet home workspace.

  • Ability to work independently with minimal supervision.

Experience

  • Preferred: 1 year of experience in chat, email, or customer service roles.

  • Fresh graduates and career shifters are encouraged to apply — training will be provided.

Working Hours

  • Flexible schedules available.

  • Full-time or part-time options.

  • Must be willing to work in rotational shifts, including weekends or holidays, if required.

  • Philippine-based remote setup with possible alignment to international time zones (US or UK shifts).

Knowledge, Skills, and Abilities

  • Strong interpersonal and written communication skills.

  • Ability to handle multiple chat conversations simultaneously.

  • Quick learner with adaptability to new tools and procedures.

  • Customer-first mindset with professionalism and empathy.

  • Basic technical knowledge of web-based platforms and chat systems.

Benefits

  • Competitive monthly salary with performance incentives.

  • Work-from-home convenience and flexibility.

  • Paid training and continuous skill development.

  • Opportunities for promotion and long-term career growth.

  • Internet and equipment allowance (as applicable).

  • Supportive and friendly virtual work environment.

Why Join Us

At Houston Skilled Consultancy, we value people who are passionate about service excellence. You will be joining a diverse, talented team that believes in collaboration, growth, and innovation. We provide a professional yet flexible work culture that allows you to succeed from the comfort of your home.

Join us to build a rewarding career where your voice matters, your skills are valued, and your potential is limitless.

How to Apply

Interested applicants may send their updated resume with the subject line:
Chat Support Representative – Philippines to our official recruitment email or apply directly through our website.

Shortlisted candidates will be contacted for an initial virtual interview and assessment.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

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