Chat Support Specialist – Remote Philippines (Work From Home)

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Company: Houston Skilled Consultancy

Location: Philippines

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-11-01

Valid Through: 2026-11-01

Job Summary

Houston Skilled Consultancy is looking for a Chat Support Specialist to join our growing remote support team in the Philippines. This role is ideal for professionals who are detail-oriented, have strong communication skills, and enjoy solving customer concerns through written communication. As a Chat Support Specialist, you will handle customer inquiries, provide accurate information, and ensure an excellent customer experience through live chat and email platforms.

You will be part of a dynamic and supportive team committed to delivering exceptional service while working comfortably from your home.

Key Responsibilities

  • Respond promptly to customer inquiries via live chat and email.

  • Provide accurate product or service information and resolve customer issues efficiently.

  • Document all customer interactions and feedback in the system for future reference.

  • Escalate complex issues to the appropriate department or supervisor as necessary.

  • Maintain a professional, empathetic, and positive attitude in all customer communications.

  • Achieve individual and team performance targets related to response time, customer satisfaction, and resolution rate.

  • Continuously improve service quality by participating in regular training sessions and feedback meetings.

Required Skills and Qualifications

  • Excellent written English communication skills (grammar, spelling, and tone).

  • Strong attention to detail and ability to multitask efficiently.

  • Good problem-solving and analytical thinking skills.

  • Comfortable working with chat support tools, CRM systems, and online ticketing platforms.

  • Reliable internet connection and a quiet home working environment.

  • Strong interpersonal skills and a customer-first mindset.

Experience

  • Fresh graduates are welcome to apply.

  • Previous experience in customer service, chat support, or email support will be an advantage.

  • Basic computer literacy and familiarity with digital tools (MS Office, Google Workspace, etc.) are required.

Working Hours

  • Flexible remote schedule, based on client or project needs.

  • May include day or night shifts, depending on customer region (US/UK timezone).

  • Full-time and part-time positions available.

Knowledge, Skills, and Abilities

  • Ability to work independently with minimal supervision.

  • Strong organizational and time management skills.

  • Positive and proactive attitude toward learning and growth.

  • Capacity to handle multiple conversations simultaneously without compromising quality.

  • Excellent teamwork and collaboration skills in a remote setup.

Benefits

  • Competitive monthly salary with performance-based incentives.

  • Work-from-home flexibility with no daily commute.

  • Comprehensive training and career development programs.

  • Supportive team culture and approachable management.

  • Paid leaves and recognition programs for top performers.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we believe in empowering professionals to build rewarding careers from home. We value work-life balance, professional growth, and excellence in customer service. Joining our team means joining a people-focused organization that recognizes your effort, nurtures your potential, and helps you grow within a global support environment.

How to Apply

Interested candidates are encouraged to send their updated resume along with a short cover letter explaining why they are the right fit for this position.
Submit your application via email to us with the subject line: Chat Support Specialist – Remote Philippines.

Only shortlisted applicants will be contacted for an online interview.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...