Customer Service Advisor - Work from home

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Company: The Elite Job

Location: United Kingdom

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-31

Valid Through: 2026-10-31

Job Summary

The Elite Job is seeking a motivated and empathetic Customer Service Advisor to join our growing remote team. In this role, you will be the first point of contact for our valued customers, providing top-notch service, resolving inquiries, and ensuring a positive experience. This is a work-from-home opportunity ideal for individuals who have excellent communication skills, a passion for problem-solving, and a desire to represent a company that values professionalism and customer satisfaction.

Key Responsibilities

  • Handle incoming calls, emails, and chat inquiries from customers in a courteous and efficient manner.

  • Resolve product or service issues promptly by clarifying the customers complaint, determining the cause, and providing the best possible solution.

  • Maintain accurate customer records by updating account information in the system.

  • Provide product and service information to customers and assist them in navigating company offerings.

  • Collaborate with internal departments to ensure complex issues are resolved effectively.

  • Follow up with customers to ensure their satisfaction and provide additional support when needed.

  • Meet and exceed individual performance metrics, including response time, customer satisfaction, and resolution rates.

Required Skills and Qualifications

  • Excellent verbal and written communication skills.

  • Strong problem-solving and active listening abilities.

  • Ability to remain calm and professional under pressure.

  • Proficiency in computer use and familiarity with CRM or customer support tools.

  • Self-motivated with the ability to work independently in a remote environment.

  • High attention to detail and strong organizational skills.

Experience

  • Previous experience in a customer service or call center role is preferred but not mandatory.

  • Freshers with excellent communication skills are encouraged to apply.

  • Experience in remote work or virtual assistance is an added advantage.

Working Hours

  • Flexible work-from-home schedule based on shift requirements.

  • Full-time and part-time positions available.

  • Must be available to work on weekends or evenings if required.

Knowledge, Skills, and Abilities

  • Comprehensive understanding of customer service principles and practices.

  • Ability to multitask and manage multiple communication channels simultaneously.

  • Knowledge of basic troubleshooting for common customer issues.

  • Positive attitude, adaptability, and teamwork-oriented mindset.

Benefits

  • Competitive salary with performance-based incentives.

  • Work-from-home flexibility and balanced lifestyle.

  • Paid training and continuous professional development.

  • Health and wellness benefits (as applicable).

  • Career growth opportunities within the organization.

Why Join The Elite Job

At The Elite Job, we believe that great customer service starts with happy and motivated employees. You will be joining a supportive remote team that values collaboration, growth, and innovation. Whether you are looking to build your career in customer relations or seeking a flexible remote opportunity, we provide the platform for you to thrive.

How to Apply

Interested candidates can apply directly through our official website or send their updated resume to us with the subject line Application for Customer Service Advisor – Work from Home.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...