Customer Service Executive – 3 to 6 Months Contract – Remote

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Company: Progressive Technology

Location: South Africa

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-08-16

Valid Through: 2026-08-16

Job Summary

Progressive Technology is seeking a dedicated and motivated Customer Service Executive to join our team on a 3 to 6 months contractual basis. This fully remote position offers a unique opportunity to engage directly with our customers, providing world-class support while ensuring seamless communication and issue resolution. The ideal candidate is empathetic, detail-oriented, and committed to delivering exceptional customer experiences in a fast-paced environment.

Key Responsibilities

  • Respond to customer inquiries via email, chat, and phone in a timely and professional manner.

  • Provide accurate information about products, services, and policies.

  • Resolve customer complaints efficiently while maintaining a positive customer relationship.

  • Escalate complex issues to the appropriate department when necessary.

  • Document customer interactions and feedback accurately in the system.

  • Meet daily/weekly performance targets related to response time, resolution, and customer satisfaction.

  • Collaborate with cross-functional teams to improve customer experience.

Required Skills and Qualifications

  • Strong verbal and written communication skills in English.

  • Proficiency in handling customer queries with patience and professionalism.

  • Basic technical skills to navigate CRM tools, chat systems, and customer databases.

  • Problem-solving and conflict resolution skills.

  • Ability to multitask and manage time effectively in a remote setting.

Experience

  • 0–2 years of experience in customer service, call center, or a similar client-facing role.

  • Fresh graduates with strong communication skills are encouraged to apply.

Working Hours

  • Flexible remote working hours with coverage across different time zones.

  • Candidates should be available to work 5–6 days per week based on business requirements.

Knowledge, Skills, and Abilities

  • Knowledge of customer service principles and best practices.

  • Ability to handle high-pressure situations calmly.

  • Strong interpersonal and listening skills.

  • Self-motivated and able to work independently with minimal supervision.

  • Familiarity with basic office software (MS Office, Google Workspace) is an advantage.

Benefits

  • Competitive contractual pay package.

  • Remote work flexibility – work from the comfort of your home.

  • Opportunity to gain valuable experience with a reputed technology company.

  • Training and onboarding support provided.

  • Possibility of contract extension or transition to a permanent role based on performance.

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering people through innovation and customer-centric solutions. Joining us as a Customer Service Executive gives you the chance to work with a global team, sharpen your professional skills, and contribute to delivering outstanding service. Whether you are just starting your career or seeking flexible short-term opportunities, this role offers growth, exposure, and the potential to secure future opportunities within the organization.

How to Apply

Interested candidates are invited to submit their updated resume/CV along with a brief cover letter highlighting their suitability for the role. Please apply via our official careers page or email your application to us with the subject line: Application – Customer Service Executive (Contract).

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...