Customer Support Representative – Nigeria – Remote

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Company: The Elite Job

Location: Nigeria

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-28

Valid Through: 2026-10-28

Job Summary

The Elite Job is seeking a dedicated and customer-focused Customer Support Representative to join our global remote support team. The ideal candidate will be responsible for assisting customers via email, chat, and phone, ensuring timely resolution of inquiries while maintaining exceptional service standards. This role requires a proactive individual who is passionate about creating positive customer experiences, has excellent communication skills, and thrives in a fast-paced, remote work environment.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries through multiple communication channels (email, chat, and calls).

  • Provide accurate product information and troubleshoot issues efficiently.

  • Escalate complex problems to higher-level support or technical teams as necessary.

  • Maintain up-to-date knowledge of company products, services, and policies.

  • Document all customer interactions in the CRM system with accuracy and attention to detail.

  • Monitor customer satisfaction and ensure all issues are resolved to the clients satisfaction.

  • Collaborate with other departments to improve processes and enhance the overall customer experience.

  • Participate in regular training sessions to stay informed about new features, policies, and updates.

Required Skills and Qualifications

  • Bachelors degree or equivalent experience in customer service, business, or related field.

  • Excellent verbal and written communication skills in English.

  • Strong problem-solving and multitasking abilities.

  • Proficiency with CRM tools (e.g., Zendesk, Freshdesk, or Salesforce).

  • Ability to handle high volumes of inquiries while maintaining professionalism and empathy.

  • Detail-oriented with excellent time management and organizational skills.

Experience

  • Minimum of 1–3 years experience in customer support, contact center operations, or related fields.

  • Prior experience in remote work or international customer service is an added advantage.

Working Hours

  • Flexible remote work schedule.

  • Core support coverage required during 9:00 AM – 6:00 PM WAT (West Africa Time), Monday to Friday.

  • Occasional weekend or evening shifts may be required depending on business needs.

Knowledge, Skills, and Abilities

  • Strong interpersonal and conflict resolution skills.

  • Familiarity with online collaboration tools (Slack, Microsoft Teams, Zoom).

  • Adaptability to changing systems, policies, and customer demands.

  • Self-motivated, reliable, and able to work independently with minimal supervision.

  • A positive attitude and commitment to delivering outstanding customer service.

Benefits

  • Competitive salary and performance-based bonuses.

  • Remote work flexibility and home office allowance.

  • Health and wellness benefits package.

  • Paid time off, public holidays, and career advancement opportunities.

  • Continuous learning and professional development support.

Why Join The Elite Job

At The Elite Job, we believe that our people are our greatest strength. Joining our team means being part of a diverse and inclusive global company that values innovation, collaboration, and integrity. You will have the opportunity to work with talented professionals, make a real impact on customer satisfaction, and grow your career in a supportive and forward-thinking environment.

How to Apply

Interested candidates should submit their updated resume and a cover letter highlighting relevant experience and skills to us with the subject line:
Customer Support Representative – Nigeria – Remote.

Only shortlisted candidates will be contacted for the next phase of the selection process.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

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