Customer Support Specialist – AI Trainer (Remote)

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Company: HR Service Jobs

Location: Canada

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-28

Valid Through: 2026-10-28

Job Summary

HR Service Jobs is seeking a detail-oriented and tech-savvy Customer Support Specialist – AI Trainer (Remote) to help enhance AI-driven support systems. This role combines traditional customer service expertise with modern AI interaction, ensuring our automated systems understand and deliver accurate, human-like responses. The ideal candidate is passionate about improving customer experiences, enjoys problem-solving, and can analyze user interactions to train and refine AI models for accuracy and empathy.

Key Responsibilities

  • Interact with AI systems to evaluate, test, and improve their understanding of customer inquiries.

  • Review and rate AI-generated responses for clarity, tone, and correctness.

  • Train AI models using real-world customer service scenarios and feedback data.

  • Collaborate with product and data teams to identify and correct recurring AI response issues.

  • Maintain detailed documentation of testing results and provide actionable insights.

  • Simulate realistic customer interactions to enhance AI adaptability across various support situations.

  • Assist in the development of conversation scripts, FAQs, and AI behavior guidelines.

  • Ensure consistency in the AI  voice, empathy, and professionalism when responding to users.

Required Skills and Qualifications

  • Bachelors degree in Communication, Business Administration, Linguistics, or related field.

  • Strong written and verbal communication skills in English.

  • Excellent problem-solving and analytical abilities.

  • Familiarity with customer service processes or helpdesk tools.

  • Comfortable working with AI tools, chatbots, or virtual assistants.

  • High attention to detail with the ability to identify subtle errors in responses.

  • Basic understanding of data annotation or AI model training is a plus.

Experience

  • 1–3 years of experience in customer support, content moderation, or AI-based projects.

  • Prior exposure to AI tools, machine learning, or digital training environments preferred.

  • Freshers with exceptional communication and analytical skills are also encouraged to apply.

Working Hours

  • Flexible remote working hours.

  • Full-time or part-time positions available depending on candidate preference.

  • Occasional virtual team meetings across different time zones.

Knowledge, Skills, and Abilities

  • Deep understanding of customer experience principles and support etiquette.

  • Ability to think critically and empathetically when evaluating AI responses.

  • Proficient in using online collaboration and productivity tools (Google Workspace, MS Office, etc.).

  • Adaptability to fast-changing AI tools and processes.

  • Self-motivated with excellent time management and accountability.

Benefits

  • Competitive remote work package.

  • Flexible working schedule and performance-based incentives.

  • Opportunity to gain hands-on experience in AI development and training.

  • Professional growth and access to cutting-edge AI research and projects.

  • Inclusive, collaborative, and innovative work culture.

Why Join

At HR Service Jobs, you will play a pioneering role in shaping the future of AI-driven customer experiences. This is more than a support role—it is a chance to collaborate with technology that learns from you. You will join a diverse, remote-first team that values innovation, continuous learning, and global collaboration.

How to Apply

Interested candidates can apply by submitting their resume and a short cover letter detailing their customer support experience and interest in AI training.
Send applications via our official careers page or email us with the subject line Customer Support Specialist – AI Trainer (Remote).

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