Customer Support Specialist – Remote

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Company: The Elite Job

Location: Nigeria

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-28

Valid Through: 2026-10-28

Job Summary

The Elite Job is seeking a dedicated and empathetic Customer Support Specialist to join our growing remote team. In this role, you will be responsible for providing exceptional customer service to our global client base via chat, email, and phone. You will act as the primary point of contact for resolving product or service inquiries, ensuring a seamless experience for our customers. This position is ideal for individuals who are passionate about problem-solving, clear communication, and delivering outstanding customer satisfaction from the comfort of their home.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via email, chat, and phone.

  • Provide accurate information regarding company products, services, and policies.

  • Handle complaints with patience and empathy, ensuring quick and effective resolution.

  • Document all customer interactions and feedback accurately in the CRM system.

  • Escalate complex issues to senior support staff or relevant departments when necessary.

  • Follow up with customers to ensure issues are resolved to their satisfaction.

  • Identify common support issues and suggest process improvements.

  • Stay updated on company products, updates, and new features to better assist customers.

Required Skills and Qualifications

  • Excellent verbal and written communication skills in English.

  • Strong interpersonal and problem-solving abilities.

  • Proficiency in using CRM tools, ticketing systems, and online chat platforms.

  • Ability to multitask and manage time effectively in a fast-paced environment.

  • High attention to detail with a focus on accuracy and quality.

  • Basic computer literacy and the ability to learn new software quickly.

Experience

  • Minimum of 1–3 years of experience in customer service, support, or related roles.

  • Prior experience working remotely or in an international support environment is a plus.

Working Hours

  • Flexible remote working schedule.

  • May include weekend or evening shifts depending on customer location and business needs.

  • Full-time and part-time opportunities available.

Knowledge, Skills, and Abilities

  • Strong customer-first mindset with the ability to remain calm under pressure.

  • Empathy and active listening to understand customer needs effectively.

  • Quick learner with adaptability to evolving systems and processes.

  • Ability to work independently while being a collaborative team player.

  • Professional demeanor and positive attitude in every interaction.

Benefits

  • Competitive salary with performance-based incentives.

  • Flexible remote work environment.

  • Paid training and career development opportunities.

  • Health and wellness support.

  • Opportunities for growth and promotion within the company.

  • Supportive and inclusive company culture.

Why Join The Elite Job

At The Elite Job, we believe that our people are our greatest strength. You will be part of a dynamic global team committed to innovation, collaboration, and excellence in customer service. We provide an empowering work environment that values your input and offers room for personal and professional growth. Join us to build a rewarding career while helping customers around the world.

How to Apply

If you are passionate about delivering excellent customer experiences and want to grow in a supportive remote environment, we invite you to apply.
Submit your updated resume and a short cover letter explaining why you are the ideal candidate for this role to our official recruitment portal or email us with the subject line: Application – Customer Support Specialist (Remote).

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...