Company: The Elite Job

Location: Nigeria

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-29

Valid Through: 2026-10-29

Job Summary

The Elite Job is seeking a dedicated and customer-focused Customer Support Specialist to join our dynamic remote team. In this role, you will be the first point of contact for our valued customers, providing professional and efficient support through multiple communication channels including email, chat, and phone. You will ensure that every customer interaction reflects our companys commitment to excellence, empathy, and satisfaction.

The ideal candidate will possess outstanding communication skills, strong problem-solving abilities, and a genuine desire to assist others. This position is perfect for individuals who thrive in a fast-paced, collaborative environment and are eager to grow their career in customer success.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, chat, and email.

• Identify customer needs and provide accurate information, solutions, and alternatives.

• Maintain detailed and accurate records of customer interactions in the CRM system.

• Escalate complex or unresolved issues to appropriate departments as necessary.

• Collaborate with cross-functional teams to ensure customer satisfaction and timely resolution of issues.

• Monitor service levels and customer feedback to identify areas of improvement.

• Stay up-to-date with product updates, system enhancements, and company policies.

• Deliver exceptional service to uphold the companys reputation for quality support.

Required Skills and Qualifications

• Bachelors degree preferred, or equivalent work experience in a customer-facing role.

• Excellent verbal and written communication skills in English.

• Strong interpersonal skills with the ability to manage challenging situations calmly.

• Proficiency in using CRM software, ticketing systems, and MS Office tools.

• High attention to detail and strong organizational skills.

• Ability to multitask, prioritize, and manage time efficiently.

• A customer-first mindset and the ability to empathize with clients.

Experience

• Minimum of 1–3 years of experience in customer support, call center operations, or client service roles.

• Prior experience in a remote or virtual work environment will be an advantage.

Working Hours

• Flexible working schedule with 8-hour shifts depending on time zone.

• Candidates must be available to work in rotating shifts, including weekends and holidays, if required.

Knowledge, Skills, and Abilities

• Sound knowledge of customer service principles and practices.

• Strong analytical and troubleshooting skills.

• Ability to work independently while maintaining a team-oriented mindset.

• Excellent problem-solving and critical-thinking capabilities.

• Adaptable to change and willing to learn new technologies quickly.

Benefits

• Competitive salary and performance-based incentives.

• Work-from-home flexibility with comprehensive remote support.

• Paid time off, holidays, and health insurance coverage.

• Continuous training and career development programs.

• Collaborative, supportive, and inclusive work culture.

Why Join

At The Elite Job, we believe our employees are our greatest asset. You will have the opportunity to work with a global team that values innovation, communication, and teamwork. We offer a flexible work environment that allows you to balance professional growth with personal well-being. Join us and become part of a company that truly appreciates your efforts and celebrates success together.

How to Apply

Interested candidates are invited to submit their updated resume and a short cover letter describing their relevant experience and motivation for applying.
Apply directly through The Elite Jobs official career portal or email your application to us with the subject line Customer Support Specialist – Remote.