Customer Support Specialist – Work From Home India

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Company: HR Service Jobs

Location: India

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-30

Valid Through: 2026-10-30

Job Summary

HR Service Jobs is seeking a dedicated and professional Customer Support Specialist to join our remote team in India. The ideal candidate will be responsible for providing top-notch assistance to customers through various communication channels, ensuring satisfaction and resolving inquiries efficiently. This is a perfect opportunity for individuals who enjoy problem-solving, communicating with people, and working in a dynamic, customer-focused environment from the comfort of their home.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via email, chat, and phone.

  • Identify and resolve customer issues, providing accurate information and effective solutions.

  • Maintain customer records by updating account information and documenting interactions.

  • Escalate complex issues to the appropriate departments when necessary.

  • Follow company procedures and guidelines to ensure consistent and high-quality support.

  • Achieve performance metrics such as response time, resolution rate, and customer satisfaction scores.

  • Contribute to continuous improvement by sharing feedback and insights with the support team.

  • Ensure all interactions are handled in a polite, empathetic, and professional manner.

Required Skills and Qualifications

  • Excellent written and verbal communication skills in English.

  • Strong problem-solving and decision-making abilities.

  • Good listening skills and the ability to remain calm under pressure.

  • Basic computer proficiency and ability to navigate multiple software tools simultaneously.

  • Ability to multitask, manage time efficiently, and work independently in a remote setup.

  • High attention to detail and strong organizational skills.

Experience

  • 0–2 years of experience in customer service, technical support, or a similar role.

  • Fresh graduates with excellent communication and interpersonal skills are encouraged to apply.

  • Prior experience with CRM software (such as Zendesk, Freshdesk, or Salesforce) is a plus.

Working Hours

  • Flexible working hours with full-time or part-time options available.

  • Rotational shifts may be required, including weekends, based on customer support needs.

  • Candidates must have a stable internet connection and a quiet workspace.

Knowledge, Skills, and Abilities

  • Customer-first mindset and a proactive approach to resolving issues.

  • Familiarity with online communication tools and remote work platforms.

  • Ability to adapt quickly to new technologies and workflows.

  • Team-oriented attitude with the ability to collaborate across departments.

  • Strong sense of accountability and reliability.

Benefits

  • Work from the comfort of your home with a flexible schedule.

  • Competitive salary package with performance-based incentives.

  • Opportunities for career growth and skill development.

  • Paid training and ongoing professional development programs.

  • Supportive and inclusive work culture.

  • Internet allowance and remote work tools provided.

Why Join HR Service Jobs

At HR Service Jobs, we believe in empowering our employees with flexibility, training, and a culture of respect. You will be part of a team that values collaboration, celebrates success, and supports your personal and professional growth. Join us to make a difference in customer experience while building a meaningful remote career.

How to Apply

Interested candidates can apply by submitting their updated resume and a short cover letter describing their interest in the role to us. Please mention Customer Support Specialist – Work From Home India in the subject line.

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1. HOW DO YOU PLAN YOUR DAY?

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