Director of Client Enablement – USA-Remote Role

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Company: The Elite Job

Location: Nigeria

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-29

Valid Through: 2026-10-29

Job Summary

The Elite Job is seeking a visionary and strategic Director of Client Enablement to lead initiatives that enhance client success, satisfaction, and long-term retention. This remote leadership role will oversee client onboarding, enablement strategy, and customer experience optimization across multiple business units. The ideal candidate will possess a strong background in client relationship management, process improvement, and cross-functional collaboration, with a passion for creating scalable enablement programs that empower clients to achieve measurable results.

Key Responsibilities

  • Develop and execute a comprehensive Client Enablement Strategy focused on improving client engagement, product adoption, and business outcomes.

  • Lead, mentor, and grow a team of client enablement professionals to deliver world-class client experiences.

  • Partner with Sales, Customer Success, Product, and Marketing teams to align enablement initiatives with organizational goals.

  • Design and implement scalable onboarding programs that accelerate time-to-value for clients.

  • Analyze client feedback, data, and performance metrics to identify improvement opportunities and drive continuous enhancement of client engagement processes.

  • Manage communication and enablement tools, including CRM systems, knowledge bases, and client education platforms.

  • Serve as the primary advocate for clients, ensuring their needs and expectations are effectively communicated to internal teams.

  • Oversee development of enablement materials such as training guides, webinars, and best-practice documentation.

  • Drive alignment between business objectives and client outcomes through proactive enablement strategies.

Required Skills and Qualifications

  • Bachelors degree in Business Administration, Marketing, Communication, or a related field (Masters preferred).

  • 10+ years of experience in Client Enablement, Customer Success, or Strategic Account Management, including at least 5 years in a leadership role.

  • Strong understanding of client lifecycle management and enablement best practices.

  • Exceptional communication, presentation, and interpersonal skills.

  • Proven ability to manage multiple projects simultaneously in a fast-paced environment.

  • Experience with CRM and client engagement platforms (Salesforce, HubSpot, Gainsight, etc.).

  • Strategic thinker with analytical skills and data-driven decision-making ability.

  • Strong leadership qualities with a track record of building and managing high-performing teams.

Experience

  • Demonstrated experience leading client enablement, customer success, or professional services teams.

  • Proven record of designing and implementing scalable client enablement programs.

  • Experience in SaaS, technology, or consulting industries preferred.

Working Hours

  • Full-time, Remote (USA-based) role.

  • Flexible working hours to accommodate collaboration across time zones.

  • Availability for periodic virtual team meetings and strategic sessions.

Knowledge, Skills, and Abilities

  • Deep understanding of customer success principles and lifecycle management.

  • Advanced problem-solving and strategic thinking abilities.

  • Proficiency in project management and operational execution.

  • Ability to foster strong client relationships and influence stakeholders at all levels.

  • Strong organizational and time-management skills with attention to detail.

  • Comfortable working independently and collaboratively within a distributed team environment.

Benefits

  • Competitive base salary with performance-based incentives.

  • Comprehensive health, dental, and vision insurance.

  • Paid time off, holidays, and wellness days.

  • 401(k) retirement plan with employer contribution.

  • Remote work flexibility and home office support.

  • Continuous learning and leadership development opportunities.

Why Join The Elite Job

At The Elite Job, we believe in empowering both our employees and clients to achieve excellence. You will join a forward-thinking organization that values innovation, integrity, and collaboration. As Director of Client Enablement, you will have the opportunity to shape client experience strategies that make a lasting impact, while working alongside a talented global team that celebrates growth and creativity.

How to Apply

Interested candidates are invited to submit their updated resume along with a brief cover letter detailing their relevant experience and motivation for applying.
Apply directly through The Elite Job Careers Portal or email your application to us with the subject line Director of Client Enablement – USA Remote.

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