Disney Social Media Customer Support (Work From Home)

Other Jobs To Apply

No other job posts for this day.

Company: Disney

Location: United States

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-11-01

Valid Through: 2026-11-01

Job Summary

Disney is looking for a friendly, enthusiastic, and digitally savvy Social Media Customer Support Representative to join our remote team. In this role, you will be the voice of Disney on social platforms—assisting customers, responding to inquiries, and resolving concerns with empathy and efficiency. You will represent the Disney brand through meaningful online interactions, ensuring evey guest feels valued and heard while maintaining our high standards of excellence.

This is a remote opportunity designed for individuals who are passionate about delivering exceptional online experiences while working in a flexible, collaborative, and fast-paced environment.

Key Responsibilities

  • Manage customer interactions on Disneys social media channels (Facebook, Instagram, Twitter/X, and others).

  • Respond promptly and professionally to inquiries, feedback, and concerns, ensuring a positive customer experience.

  • Escalate complex issues to the appropriate internal teams for quick resolution.

  • Monitor social media conversations and trends to identify potential issues or opportunities for engagement.

  • Maintain Disneys tone of voice and brand integrity in all communications.

  • Provide insights to improve customer engagement and satisfaction across social platforms.

  • Document interactions accurately and maintain customer service reports.

  • Collaborate with marketing, communications, and technical support teams as needed.

Required Skills and Qualifications

  • Excellent written communication skills with strong grammar and attention to detail.

  • Proficiency in using major social media platforms and community management tools.

  • Strong problem-solving and conflict-resolution skills.

  • Ability to multitask and handle a high volume of inquiries efficiently.

  • Professional, empathetic, and customer-focused demeanor.

  • Basic computer literacy and comfort with remote collaboration tools (Slack, Zoom, etc.).

  • High-speed internet connection and a quiet home workspace.

Experience

  • Minimum 1–2 years of experience in customer service, social media management, or community engagement.

  • Experience in hospitality, entertainment, or e-commerce sectors is a plus.

  • Freshers with exceptional communication skills and a passion for Disney may also apply.

Working Hours

  • Flexible work-from-home schedule.

  • Shifts may vary to accommodate different time zones and high-traffic periods (including weekends or holidays).

  • Part-time and full-time positions available.

Knowledge, Skills, and Abilities

  • Strong understanding of social media trends and customer engagement techniques.

  • Ability to remain calm and professional under pressure.

  • Excellent organizational and time-management skills.

  • Awareness of Disneys brand values, voice, and storytelling culture.

  • Ability to adapt quickly to new tools and digital communication methods.

Benefits

  • Competitive pay with performance-based incentives.

  • Work-from-home flexibility.

  • Exclusive Disney employee discounts on products and experiences.

  • Comprehensive training and ongoing professional development.

  • Opportunities for growth within Disneys global customer service network.

  • Supportive and inclusive work culture that celebrates creativity and collaboration.

Why Join Disney

Joining Disney means becoming part of one of the worlds most beloved brands. You will be representing a company built on imagination, innovation, and storytelling excellence. At Disney, every role contributes to creating magic for millions around the world. As a Social Media Customer Support Representative, you will connect with fans, solve problems, and ensure every customers interaction reflects Disneys signature warmth and joy—all from the comfort of your home.

How to Apply

Interested candidates can apply by visiting the Disney Careers website or submitting their updated resume through the official Disney job portal. Include a short cover letter expressing your passion for Disney and customer experience. Shortlisted candidates will be contacted via email for the next steps in the recruitment process.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...