Fully Remote Customer Support & Success Representative

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Company: The Elite Job

Location: Nigeria

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-29

Valid Through: 2026-10-29

Job Summary

The Elite Job is seeking a motivated and customer-focused Customer Support & Success Representative to join our dynamic remote team. This position is ideal for individuals who are passionate about helping customers succeed, resolving challenges efficiently, and building long-term client relationships. You will play a critical role in delivering exceptional support experiences and ensuring that every customer feels valued, heard, and empowered to make the most of our services.

Key Responsibilities

  • Provide prompt and professional support to customers via email, chat, and phone.

  • Guide new users through onboarding processes, ensuring they understand and maximize the use of our services.

  • Troubleshoot customer issues, escalating technical concerns when necessary.

  • Track, prioritize, and resolve customer requests within defined service-level agreements (SLAs).

  • Maintain accurate documentation of interactions and resolutions in CRM tools.

  • Collect customer feedback and relay insights to product and operations teams for improvement.

  • Foster long-term customer satisfaction by identifying upselling or retention opportunities.

  • Collaborate closely with cross-functional teams to ensure a seamless customer journey.

Required Skills and Qualifications

  • Excellent written and verbal communication skills in English.

  • Strong problem-solving and multitasking abilities.

  • High level of empathy, patience, and professionalism when dealing with customers.

  • Proficient in using customer support software such as Zendesk, Freshdesk, or HubSpot.

  • Basic technical aptitude to understand and resolve software-related queries.

  • Reliable internet connection and a quiet workspace suitable for remote work.

Experience

  • Minimum 1–3 years of experience in a customer service, customer success, or support-related role.

  • Experience in remote or international customer support is an added advantage.

  • Background in SaaS, e-commerce, or tech environments preferred but not mandatory.

Working Hours

  • Flexible remote schedule with global collaboration across different time zones.

  • May require occasional weekend or evening shifts based on customer needs.

Knowledge, Skills, and Abilities

  • Strong interpersonal skills and a customer-first mindset.

  • Ability to remain calm and solution-oriented under pressure.

  • High attention to detail and organizational ability.

  • Quick learner with adaptability to new systems and processes.

  • Team player who thrives in a remote, fast-paced environment.

Benefits

  • Fully remote work from anywhere in the world.

  • Competitive compensation and performance-based incentives.

  • Career growth and professional development opportunities.

  • Paid time off, holidays, and flexible working hours.

  • Supportive, inclusive, and diverse workplace culture.

Why Join The Elite Job

At The Elite Job, we believe that great customer experiences build great companies. You will join a team that values innovation, collaboration, and empathy. We invest in our people, empower your career growth, and give you the freedom to work where you thrive best. If you enjoy helping others and want to be part of a forward-thinking, globally distributed team, this is the opportunity for you.

How to Apply

Interested candidates are invited to apply by submitting their updated CV and a short cover letter detailing their customer support experience and why they are a great fit for this role.
Apply now and start your journey with The Elite Job – where customer success begins with you!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...