IT Virtual Assistant – Helpdesk and Ticket Management

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Company: The Elite Job

Location: Nigeria

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-25

Valid Through: 2026-10-25

Job Summary

The Elite Job is seeking a proactive and technically skilled IT Virtual Assistant to join our dynamic remote team. This role focuses on providing exceptional IT support by managing helpdesk queries, resolving technical issues, and efficiently handling ticketing systems. The ideal candidate will be highly organized, detail-oriented, and capable of multitasking in a fast-paced virtual environment. This is a perfect opportunity for individuals looking to enhance their IT support skills while working from home with flexible arrangements.

Key Responsibilities

  • Respond promptly to IT support requests via email, chat, and ticketing systems.

  • Manage, prioritize, and resolve incoming helpdesk tickets efficiently.

  • Troubleshoot software, hardware, and network issues and escalate unresolved problems to senior IT staff.

  • Maintain and update IT documentation, knowledge bases, and standard operating procedures.

  • Monitor system performance and report recurring technical issues for proactive solutions.

  • Assist employees and clients in software installations, updates, and configurations.

  • Collaborate with other IT team members to ensure timely problem resolution and excellent service delivery.

  • Provide clear, professional communication and guidance to non-technical users.

Required Skills and Qualifications

  • Proven experience in IT support or helpdesk roles, preferably in a remote environment.

  • Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Jira).

  • Strong knowledge of Windows and Mac operating systems.

  • Basic understanding of networking concepts, VPNs, and troubleshooting tools.

  • Excellent problem-solving and analytical skills.

  • Strong written and verbal communication skills in English.

  • Ability to work independently and manage multiple tasks efficiently.

Experience

  • Minimum of 1–2 years of experience in IT support, helpdesk, or technical customer service roles.

  • Experience in remote or virtual support environments is highly desirable.

Working Hours

  • Full-time or part-time positions available.

  • Flexible work hours with the ability to cover shifts as per operational requirements.

  • Remote work from home, with mandatory online availability during assigned hours.

Knowledge, Skills, and Abilities

  • Proficient in troubleshooting hardware, software, and network issues.

  • Ability to document and follow standard operating procedures.

  • High attention to detail and organizational skills.

  • Adaptable to fast-changing technologies and tools.

  • Strong interpersonal skills to assist non-technical clients effectively.

Benefits

  • Work from home with flexible schedules.

  • Competitive salary and performance-based incentives.

  • Opportunities for skill development and career advancement.

  • Access to online training and IT certifications.

  • Supportive and collaborative remote team environment.

Why Join

At The Elite Job, we value innovation, efficiency, and growth. Joining our team means working with experienced IT professionals in a collaborative virtual environment that encourages learning and professional development. You will gain exposure to cutting-edge IT tools and processes while contributing to the seamless operation of our digital infrastructure.

How to Apply

Interested candidates are invited to submit their updated resume along with a cover letter highlighting relevant experience to us. Please include IT Virtual Assistant – Helpdesk and Ticket Management in the subject line. Shortlisted candidates will be contacted for a virtual interview.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

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