Live Chat Customer Service Agent – Philippines – Remote

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Company: Houston Skilled Consultancy

Location: Philippines

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-11-01

Valid Through: 2026-11-01

Job Summary

Houston Skilled Consultancy is seeking a motivated and customer-oriented Live Chat Customer Service Agent to join our growing remote support team in the Philippines. This role is ideal for individuals with excellent communication skills and a passion for helping customers through online chat channels. As a Live Chat Agent, you will serve as the first point of contact for customers, handling inquiries, resolving issues efficiently, and ensuring a high level of satisfaction. This is a remote, work-from-home opportunity offering flexibility and long-term career development.

Key Responsibilities

  • Manage multiple live chat sessions with customers promptly and professionally.

  • Provide accurate information about products, services, and policies.

  • Resolve customer inquiries, complaints, and technical issues efficiently.

  • Escalate complex issues to appropriate departments while maintaining customer confidence.

  • Maintain detailed and accurate chat records using company software and CRM tools.

  • Meet or exceed daily performance targets such as response time, quality, and customer satisfaction ratings.

  • Work collaboratively with the support and technical teams to ensure seamless communication and issue resolution.

  • Proactively identify opportunities to improve the customer experience.

Required Skills and Qualifications

  • Excellent written communication skills in English (fluency required).

  • Strong problem-solving and multitasking abilities.

  • Comfortable using live chat platforms, CRMs, and ticketing systems.

  • Ability to maintain professionalism and empathy in all interactions.

  • Attention to detail and accuracy in customer responses.

  • Basic computer literacy with fast and accurate typing skills (minimum 40 wpm preferred).

Experience

  • 1–2 years of experience in a customer service or chat support role preferred.

  • Fresh graduates or career shifters with excellent communication skills are also encouraged to apply.

Working Hours

  • Full-time and part-time schedules available.

  • Flexible working shifts depending on client requirements (morning, mid, or night shift).

  • Must be willing to work weekends or holidays when required.

Knowledge, Skills, and Abilities

  • Strong interpersonal and written communication skills.

  • Knowledge of customer service principles and practices.

  • Ability to work independently with minimal supervision.

  • Skilled in handling multiple conversations simultaneously.

  • Positive attitude and willingness to learn new systems and processes.

Benefits

  • Competitive salary package with performance-based incentives.

  • Work-from-home flexibility and paid internet allowance.

  • Health and wellness benefits after probation period.

  • Paid training and continuous skill development programs.

  • Career advancement opportunities within Houston Skilled Consultancy.

  • Supportive and collaborative remote work environment.

Why Join Houston Skilled Consultancy

At Houston Skilled Consultancy, we value our people as our greatest asset. Joining our team means being part of a company that empowers individuals, promotes work-life balance, and invests in your professional growth. You will be working in a dynamic global environment where your contributions are recognized and rewarded.

How to Apply

If you are passionate about customer service and eager to build a remote career, we would love to hear from you!
Submit your updated resume and a short cover letter highlighting your communication experience to us with the subject line Live Chat Customer Service Agent – Philippines – Remote.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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