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Company: Progressive Technology

Location: South Africa

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-08-16

Valid Through: 2026-08-16

Job Summary

Progressive Technology is seeking enthusiastic and customer-focused individuals to join our team as Live Chat Customer Support Representatives. This fully remote position offers the opportunity to provide real-time assistance to customers through online chat platforms, ensuring prompt resolution of queries while delivering an exceptional customer experience. If you have strong communication skills, attention to detail, and a passion for helping people, this role is an excellent way to build your career in customer support.

Key Responsibilities

  • Respond to customer inquiries promptly through live chat platforms.

  • Provide accurate information about products, services, and policies.

  • Troubleshoot issues and escalate complex problems to the appropriate department.

  • Maintain a positive and professional attitude while handling multiple chats simultaneously.

  • Accurately record customer interactions and solutions in the system.

  • Ensure customer satisfaction by resolving concerns effectively and efficiently.

  • Collaborate with team members to improve support processes and service quality.

Required Skills and Qualifications

  • Excellent written communication skills with strong grammar and typing speed.

  • Strong problem-solving and multitasking abilities.

  • Customer-first mindset with patience and empathy.

  • Basic technical proficiency to navigate chat tools, CRM software, and knowledge bases.

  • Ability to work independently in a remote environment.

  • High level of accuracy and attention to detail.

Experience

  • Entry-level applicants are welcome. Previous experience in customer support, call centers, or online chat roles is an advantage but not mandatory.

  • Training will be provided to ensure success in the role.

Working Hours

  • Flexible scheduling with both part-time and full-time opportunities available.

  • Shifts may include evenings, weekends, and holidays based on business needs.

  • Remote work allows you to manage your schedule in a comfortable home environment.

Knowledge, Skills, and Abilities

  • Knowledge of customer service principles and practices.

  • Ability to handle multiple chat sessions simultaneously without compromising quality.

  • Quick learner with the ability to adapt to new tools, processes, and updates.

  • Strong organizational and time-management skills.

Benefits

  • Competitive pay with performance-based incentives.

  • Work-from-home flexibility with zero commute.

  • Paid training and career development opportunities.

  • Supportive team culture with ongoing coaching.

  • Opportunities for career advancement within Progressive Technology.

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering our employees with the tools, training, and flexibility to excel in their roles. As a Live Chat Customer Support Representative, you will be at the forefront of delivering exceptional service, representing a company that values innovation, growth, and customer satisfaction. If you are looking for a rewarding career where you can grow professionally while working remotely, this is the perfect role for you.

How to Apply

Interested candidates are invited to submit their updated resume and a brief cover letter highlighting their communication skills and customer service experience.
Apply now through our careers page or email your application to us with the subject line: Live Chat Customer Support – Remote Application.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...