Online Call Center Assistant (Remote)

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Company: Houston Skilled Consultancy

Location: South Africa

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-23

Valid Through: 2026-10-23

Job Summary

Houston Skilled Consultancy is seeking a highly motivated and professional Online Call Center Assistant to join our dynamic remote team. The ideal candidate will be responsible for handling customer inquiries, providing exceptional support, and maintaining positive client relationships via phone, email, and chat. This remote role offers an exciting opportunity to work from the comfort of your home while developing your career in customer service.

Key Responsibilities

  • Handle inbound and outbound calls professionally, addressing customer inquiries, complaints, and requests.

  • Respond to customer emails and online chats promptly and accurately.

  • Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.

  • Resolve customer issues efficiently while ensuring high satisfaction and adherence to company policies.

  • Collaborate with team members and supervisors to improve service quality and streamline processes.

  • Follow up with customers to ensure issues are resolved and maintain long-term relationships.

  • Participate in ongoing training and development programs to enhance knowledge and skills.

Required Skills and Qualifications

  • Excellent verbal and written communication skills in English.

  • Strong interpersonal and customer service abilities.

  • Basic computer literacy, including proficiency in MS Office and web-based applications.

  • Ability to multitask, prioritize, and manage time effectively.

  • Attention to detail and a problem-solving mindset.

  • Professional phone etiquette and a positive attitude.

Experience

  • Previous experience in customer service, call centers, or remote support roles is preferred but not mandatory.

  • Freshers with strong communication skills and willingness to learn are encouraged to apply.

Working Hours

  • Flexible remote working hours with a requirement to meet set performance targets.

  • Shift options may be available based on operational requirements.

Knowledge, Skills, and Abilities

  • Knowledge of customer service principles and practices.

  • Ability to work independently in a remote environment while staying accountable.

  • Proficiency in using CRM software and online communication tools.

  • Strong analytical and organizational skills.

  • Patience and the ability to handle challenging customer interactions calmly.

Benefits

  • Work from home with full-time or part-time flexibility.

  • Opportunity for professional growth and skill development.

  • Supportive and collaborative team environment.

  • Performance-based incentives and recognition.

  • Access to training programs to enhance customer service skills.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we value our employees and invest in their success. By joining our team, you will gain the chance to work remotely while developing your career in customer service. You will be part of a company that prioritizes work-life balance, professional growth, and employee well-being.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant skills and experience to us. Shortlisted candidates will be contacted for an online interview.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...