Online Customer Review Analyst

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Company: MNC JOBS INFO

Location: Kenya

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-25

Valid Through: 2026-10-25

Job Summary

MNC JOBS INFO is seeking a detail-oriented and analytical Online Customer Review Analyst to monitor, evaluate, and report customer feedback across various online platforms. The ideal candidate will analyze customer sentiments, identify trends, and provide actionable insights that help improve brand reputation, product quality, and customer satisfaction. This role is perfect for individuals who enjoy research, data interpretation, and online brand engagement.

Key Responsibilities

  • Monitor customer reviews, feedback, and comments on websites, social media, and e-commerce platforms.

  • Classify reviews based on sentiment (positive, neutral, negative) and relevance.

  • Prepare detailed reports summarizing recurring issues, customer perceptions, and potential areas of improvement.

  • Collaborate with marketing, customer support, and product teams to communicate insights.

  • Respond to customer reviews or escalate issues when necessary according to company policy.

  • Track competitor feedback and benchmark performance.

  • Maintain databases of customer feedback and review metrics for continuous improvement.

Required Skills and Qualifications

  • Bachelors degree in Marketing, Business Administration, Communication, or related field (preferred).

  • Strong written communication and analytical skills.

  • Excellent attention to detail and ability to identify trends in data.

  • Familiarity with online review platforms (Google Reviews, Amazon, Yelp, Trustpilot, etc.).

  • Proficiency in MS Excel or Google Sheets for data recording and analysis.

  • Ability to manage multiple tasks and meet deadlines efficiently.

Experience

  • 0–2 years of relevant experience in customer service, market research, or digital analytics.

  • Fresh graduates with strong analytical and writing skills are encouraged to apply.

Working Hours

  • Flexible remote schedule.

  • Full-time or part-time options available depending on project requirements.

  • Must be available for team updates and report submissions during standard business hours.

Knowledge, Skills, and Abilities

  • Understanding of online consumer behavior and sentiment analysis.

  • Strong organizational and time-management abilities.

  • Ability to handle sensitive feedback with professionalism.

  • Familiarity with analytics or review management tools (e.g., ReviewTrackers, Hootsuite, or Sprout Social) is a plus.

  • Positive attitude and proactive approach to problem-solving.

Benefits

  • Competitive pay with performance-based incentives.

  • Work from the comfort of your home.

  • Opportunities for career advancement within digital analytics and marketing.

  • Training and mentorship provided for entry-level candidates.

  • Supportive and collaborative virtual work culture.

Why Join MNC JOBS INFO

At MNC JOBS INFO, we believe in empowering professionals to grow in a fast-paced digital environment. You will work with a dynamic team that values innovation, precision, and transparency. Join us to contribute to shaping customer experience strategies for global clients while building your own expertise in online analytics.

How to Apply

Interested candidates can apply by submitting their updated resume and a short cover letter describing their interest in the role to us with the subject line: Application for Online Customer Review Analyst.
Shortlisted applicants will be contacted for an online assessment and virtual interview.

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