Online Customer Support – Chat Only

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Company: Houston Skilled Consultancy

Location: South Africa

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-23

Valid Through: 2026-10-23

Job Summary

Houston Skilled Consultancy is seeking a motivated and customer-focused Online Customer Support Representative to join our remote team. This role is entirely chat-based, providing our customers with real-time support and assistance through online platforms. The ideal candidate will be comfortable multitasking, have excellent written communication skills, and demonstrate the ability to resolve issues efficiently while maintaining a high level of professionalism.

As part of our dynamic team, you will help enhance the customer experience, ensuring inquiries are addressed promptly, and maintain satisfaction across all digital channels. This is a fully remote opportunity, allowing you to work from the comfort of your home while being an integral part of a growing organization.

Key Responsibilities

  • Respond to customer inquiries via live chat promptly and professionally.

  • Provide accurate information about products, services, and policies.

  • Troubleshoot and resolve customer issues while maintaining a positive experience.

  • Escalate complex issues to the appropriate department when necessary.

  • Document interactions, feedback, and resolutions accurately in company systems.

  • Maintain high levels of customer satisfaction through attentive, personalized service.

  • Collaborate with team members to improve chat support processes and customer experience.

  • Stay updated on product updates, promotions, and company policies.

Required Skills and Qualifications

  • Exceptional written communication and typing skills.

  • Strong problem-solving abilities and attention to detail.

  • Ability to handle multiple chats simultaneously while maintaining accuracy.

  • Basic computer literacy and familiarity with chat platforms or CRM software.

  • Patience, empathy, and a customer-first mindset.

  • Strong organizational skills and ability to meet deadlines.

Experience

  • Prior experience in customer service, chat support, or online communication roles is preferred but not mandatory.

  • Experience with CRM tools, ticketing systems, or live chat software is a plus.

Working Hours

  • Flexible working hours with potential shifts to cover different time zones.

  • Full-time and part-time positions available.

  • Must be able to commit to scheduled shifts and meet performance expectations.

Knowledge, Skills, and Abilities

  • Excellent written English communication.

  • Ability to manage multiple tasks in a fast-paced environment.

  • High degree of reliability and accountability.

  • Quick learner with the ability to adapt to new systems and processes.

  • Strong interpersonal skills to build rapport with customers digitally.

Benefits

  • Work-from-home convenience with a fully remote setup.

  • Competitive salary with performance incentives.

  • Opportunities for professional growth and career advancement.

  • Training and development programs to enhance customer service skills.

  • Supportive and collaborative team environment.

Why Join Houston Skilled Consultancy

At Houston Skilled Consultancy, we value our employees as much as our customers. Joining our team means becoming part of a forward-thinking organization that invests in your personal and professional development. You will have the opportunity to work in a flexible, remote environment, interact with a diverse customer base, and be recognized for your contributions to creating exceptional customer experiences.

How to Apply

Interested candidates are invited to submit their application online via our official website or email their resume and a brief cover letter highlighting relevant experience and skills to us. Shortlisted candidates will be contacted for an online assessment and interview.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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8. HOW TO PRIORITIZE WORK?

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