Online Customer Support Intern

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Company: The Elite Job

Location: Bengaluru

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-22

Valid Through: 2026-10-22

Job Summary:

The Elite Job is seeking a highly motivated and proactive Online Customer Support Intern to join our dynamic team. This role offers an exciting opportunity for students, fresh graduates, or individuals looking to gain hands-on experience in customer service and support operations. As an intern, you will assist our customers with inquiries, provide prompt solutions, and help ensure a seamless online experience. This position is remote, offering flexibility and exposure to real-world customer support practices in a professional environment.

Key Responsibilities:

  • Respond to customer queries via chat, email, and social media platforms in a timely and professional manner.

  • Provide accurate product or service information to customers and troubleshoot basic issues.

  • Escalate complex queries to the senior support team while maintaining ownership of the customer experience.

  • Document customer interactions and update internal knowledge bases.

  • Assist in improving customer satisfaction by providing feedback on recurring issues or process improvements.

  • Collaborate with team members to maintain consistent support quality.

Required Skills and Qualifications:

  • Strong written and verbal communication skills in English.

  • Basic understanding of customer service principles.

  • Familiarity with digital communication tools (chat platforms, email, and social media).

  • Ability to multitask and manage time effectively.

  • Professional attitude and patience when dealing with customers.

Experience:

  • No prior experience required; this internship is ideal for students or recent graduates seeking practical exposure in customer support.

  • Previous experience in customer-facing roles or internships is a plus but not mandatory.

Working Hours:

  • Flexible working hours, approximately 3–5 hours per day, Monday to Friday.

  • Remote work from home with internet access is required.

Knowledge, Skills, and Abilities:

  • Strong problem-solving skills and the ability to think on your feet.

  • High attention to detail and accuracy in communication.

  • Proficiency with basic computer applications (MS Office, Google Workspace).

  • Ability to handle multiple queries simultaneously while maintaining quality.

  • Positive and collaborative mindset to work in a team-oriented environment.

Benefits:

  • Valuable hands-on experience in a professional online customer support environment.

  • Flexible work schedule with remote working convenience.

  • Letter of recommendation or internship certificate upon successful completion.

  • Opportunity to learn industry-standard tools and processes.

  • Exposure to career development opportunities in customer service and operations.

Why Join The Elite Job:

At The Elite Job, we prioritize learning, growth, and innovation. Our internship program is designed to equip you with essential professional skills, industry knowledge, and real-world experience while working in a supportive and collaborative environment. Join us to enhance your career prospects and gain a competitive edge in the customer support field.

How to Apply:

Interested candidates are invited to submit their resume and a brief cover letter highlighting their motivation and relevant skills to us. Shortlisted candidates will be contacted for an online interview.

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