Online Order Support VA – Remote

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Company: The Elite Job

Location: Kenya

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-28

Valid Through: 2026-10-28

Job Summary

The Elite Job is seeking a detail-oriented and customer-focused Online Order Support Virtual Assistant (VA) to join our remote team. This position is ideal for individuals who excel in managing online orders, ensuring timely communication with customers, and providing excellent post-purchase support. You will act as the primary liaison between customers and our operations team, ensuring that every order is processed smoothly and efficiently.

This is a great opportunity for someone looking to build a career in e-commerce operations, customer service, or virtual assistance, all while working from the comfort of home.

Key Responsibilities

  • Manage and process online customer orders across various e-commerce platforms.

  • Monitor order status, verify payment confirmations, and update customers regarding shipping and delivery.

  • Handle customer inquiries, complaints, and requests through email, chat, or ticketing systems.

  • Coordinate with warehouse and logistics teams to ensure timely order fulfillment and delivery.

  • Track and report order metrics, refunds, and returns accurately.

  • Maintain updated records of all customer communications and order transactions.

  • Assist with product listing updates, stock management, and basic data entry tasks.

  • Identify recurring issues in the order process and suggest improvements to enhance workflow efficiency.

Required Skills and Qualifications

  • Excellent written and verbal communication skills in English.

  • Strong organizational and multitasking abilities.

  • Proficiency with e-commerce platforms (Shopify, WooCommerce, Amazon, etc.) is an advantage.

  • Basic knowledge of Excel, Google Sheets, and order management software.

  • Strong attention to detail and accuracy in data handling.

  • Ability to handle high-volume workloads while maintaining quality service.

  • Self-motivated, reliable, and capable of working with minimal supervision.

Experience

  • Minimum of 1–2 years of experience in e-commerce support, virtual assistance, or customer service roles preferred.

  • Freshers with excellent communication and computer skills are also encouraged to apply.

Working Hours

  • Flexible working schedule based on project and business needs.

  • Full-time or part-time remote positions available.

  • Availability during peak order hours or weekends may be required occasionally.

Knowledge, Skills, and Abilities

  • Strong knowledge of online shopping platforms and order workflows.

  • Ability to resolve issues calmly and professionally under pressure.

  • Familiarity with CRM systems, helpdesk tools, and online communication platforms.

  • Exceptional problem-solving skills and a customer-first mindset.

  • Tech-savvy with quick learning ability for new tools and systems.

Benefits

  • Work-from-home flexibility with performance-based growth opportunities.

  • Competitive pay with periodic incentives and bonuses.

  • Comprehensive training and support from an experienced team.

  • Opportunity to work with global clients and e-commerce brands.

  • Supportive and collaborative remote work culture.

Why Join The Elite Job

At The Elite Job, we believe in empowering our remote professionals to thrive in the digital workspace. You will join a team that values innovation, efficiency, and customer satisfaction. We offer flexible schedules, ongoing learning opportunities, and a chance to grow your virtual career in the fast-paced world of online retail.

How to Apply

Interested candidates can submit their updated resume along with a short cover letter highlighting relevant experience to us. Please include Online Order Support VA – Remote in the subject line.
Only shortlisted applicants will be contacted for the next steps in the hiring process.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...