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Company: Progressive Technology

Location: South Africa

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-08-16

Valid Through: 2026-08-16

Job Summary

Progressive Technology is currently seeking enthusiastic and customer-focused individuals to join our team as Part-Time Customer Service Representatives (Remote). This role is ideal for candidates who enjoy assisting people, solving problems, and creating positive experiences for customers. As a remote employee, you will handle customer inquiries via phone, email, or chat, providing accurate information and resolving issues in a professional and timely manner.

This is an excellent opportunity for students, stay-at-home parents, or professionals seeking flexible, remote part-time work with immediate hiring opportunities.

Key Responsibilities

  • Handle inbound and outbound customer service interactions via phone, email, or chat.

  • Provide accurate information regarding company products, services, and policies.

  • Resolve customer complaints or escalate issues to higher-level support when necessary.

  • Document customer interactions, feedback, and resolutions in the system.

  • Maintain professionalism and empathy when dealing with diverse customer needs.

  • Meet individual and team performance targets, including response time and quality standards.

  • Collaborate with internal departments to ensure smooth customer experiences.

Required Skills and Qualifications

  • Strong communication skills (verbal and written).

  • Ability to multitask and manage time effectively in a fast-paced environment.

  • Basic computer literacy with familiarity in email, chat, and CRM tools.

  • Customer-centric mindset with strong problem-solving skills.

  • Ability to remain calm and professional under pressure.

  • High-speed internet connection and a quiet workspace for remote work.

Experience

  • Previous customer service experience (retail, call center, hospitality, or remote support) is preferred but not mandatory.

  • Freshers with excellent communication skills are encouraged to apply.

Working Hours

  • Part-time remote role with flexible shifts available.

  • Average 15–25 hours per week.

  • Evening, weekend, or holiday shifts may be required depending on business needs.

Knowledge, Skills, and Abilities

  • Knowledge of basic customer service practices and call-handling etiquette.

  • Strong interpersonal and listening skills to build customer trust.

  • Ability to adapt quickly to new tools, processes, and technologies.

  • Self-motivated, reliable, and able to work independently.

Benefits

  • Competitive hourly pay.

  • Flexible remote work schedule.

  • Opportunity to work with a growing and innovative technology company.

  • Paid training and ongoing professional development.

  • Career advancement opportunities for high performers.

  • Supportive and collaborative work environment.

Why Join Progressive Technology?

At Progressive Technology, we value innovation, teamwork, and customer satisfaction. Joining us means becoming part of a forward-thinking company that offers flexible working conditions, immediate hiring opportunities, and the chance to grow professionally. Whether you are starting your career or looking for a stable part-time role, this position provides a meaningful way to contribute while maintaining work-life balance.

How to Apply

Interested candidates are invited to submit their updated resume along with a brief cover letter highlighting their communication skills and availability. Shortlisted applicants will be contacted for a remote interview.

Apply today and start your career with Progressive Technologys customer service team!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...