Remote Cloud Support Associate - No IT Degree Required

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Company: Houston Skilled Consultancy

Location: Philippines

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-11-01

Valid Through: 2026-11-01

Job Summary

Houston Skilled Consultancy is seeking a Remote Cloud Support Associate to join our growing technology support team. This is an exciting opportunity for individuals passionate about technology, cloud computing, and customer service — even if you do not hold an IT degree. You will assist clients by resolving basic technical issues, supporting cloud applications, and ensuring smooth operations for online systems. Comprehensive training will be provided to help you build your technical knowledge and advance your career in the IT support domain.

Key Responsibilities

  • Provide first-level support for cloud-based applications, systems, and infrastructure.

  • Monitor cloud performance and report system issues or outages to senior engineers.

  • Assist clients in troubleshooting technical problems through chat, email, or video calls.

  • Maintain accurate logs of support requests, incidents, and resolutions.

  • Collaborate with IT specialists to escalate complex issues as needed.

  • Ensure adherence to company policies and data security standards.

  • Continuously learn and stay updated with new tools and cloud technologies.

  • Deliver high-quality service with a focus on professionalism and problem-solving.

Required Skills and Qualifications

  • Strong interest in cloud computing, IT support, or remote technology work.

  • Excellent communication and written English skills.

  • Basic understanding of computers, internet connectivity, and online tools.

  • Ability to follow step-by-step procedures for troubleshooting.

  • Strong attention to detail and a willingness to learn new technologies.

  • Reliable internet connection and a quiet workspace for remote work.

  • No formal IT degree required — training will be provided.

Experience

  • Freshers and entry-level candidates are encouraged to apply.

  • Prior experience in customer service, help desk, or technical support will be an advantage but is not mandatory.

Working Hours

  • Flexible work schedule with shifts covering global time zones (Day/Night shifts available).

  • Full-time or part-time options based on candidate availability.

  • 5 days a week with rotational off days.

Knowledge, Skills, and Abilities

  • Basic familiarity with cloud tools (Google Drive, AWS, or Microsoft Azure – training provided).

  • Ability to handle multiple support requests simultaneously.

  • Excellent organizational and multitasking skills.

  • Patience, empathy, and a customer-focused attitude.

  • Quick learner with a proactive mindset and problem-solving abilities.

Benefits

  • Work from home with flexible hours.

  • Paid training and continuous skill development in cloud support.

  • Competitive pay package with performance-based incentives.

  • Opportunity to grow into advanced technical or cloud administration roles.

  • Supportive team environment with career mentoring and growth opportunities.

Why Join

At Houston Skilled Consultancy, we believe in empowering individuals from all educational and professional backgrounds to enter the fast-growing cloud computing industry. Joining our team means gaining practical, hands-on experience with modern technologies while working remotely in a supportive and inclusive culture. If you are eager to learn, grow, and build a future-proof career in IT, this is the perfect opportunity.

How to Apply

Interested candidates should submit their resume or CV through the Houston Skilled Consultancy career portal or email it to us with the subject line Application for Remote Cloud Support Associate.
Shortlisted applicants will be contacted for an online assessment and virtual interview.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...