Remote Customer Support Jobs in Kenya

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Company: The Elite Job

Location: Kenya

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-28

Valid Through: 2026-10-28

Job Summary

The Elite Job is looking for dynamic and customer-focused professionals to join our Remote Customer Support Team in Kenya. As a Customer Support Representative, you will be the first point of contact for our clients, providing assistance through chat, email, and phone. This role is ideal for individuals who enjoy solving problems, communicating effectively, and ensuring customer satisfaction — all while working from the comfort of home.

Key Responsibilities

  • Respond promptly to customer inquiries through multiple communication channels (chat, email, and phone).

  • Resolve customer issues efficiently, ensuring a high level of satisfaction.

  • Maintain accurate and detailed records of customer interactions using CRM tools.

  • Collaborate with internal teams to escalate and address complex issues.

  • Provide detailed product or service information to customers as needed.

  • Follow communication procedures, guidelines, and policies.

  • Continuously identify ways to improve customer experience and operational efficiency.

Required Skills and Qualifications

  • Excellent written and verbal communication skills in English.

  • Strong problem-solving abilities and attention to detail.

  • Proficiency in using computers, online tools, and customer service software.

  • Ability to remain calm and professional under pressure.

  • Reliable internet connection and a quiet home workspace.

  • Basic understanding of CRM or ticketing systems is an advantage.

Experience

  • 0–2 years of experience in customer support, help desk, or related roles.

  • Fresh graduates are encouraged to apply — full training will be provided.

Working Hours

  • Flexible shifts available — morning, afternoon, and evening schedules.

  • Candidates must be willing to work weekends or holidays if required.

  • Full-time and part-time remote opportunities available.

Knowledge, Skills, and Abilities

  • Strong interpersonal and communication skills.

  • Ability to multitask, prioritize, and manage time effectively.

  • Customer-oriented mindset with empathy and patience.

  • Tech-savvy with the ability to learn new systems quickly.

  • Self-motivated, disciplined, and able to work independently in a remote setting.

Benefits

  • Competitive salary and performance-based incentives.

  • Work-from-home flexibility with no commute stress.

  • Paid training and career development opportunities.

  • Supportive and inclusive remote work culture.

  • Health and wellness programs (based on eligibility).

Why Join The Elite Job

At The Elite Job, we value people who bring passion, dedication, and positivity to their work. Joining our remote support team means becoming part of a global organization that invests in your growth and success. You will work with a diverse and talented team while making a real impact on customer satisfaction worldwide.

How to Apply

If you are ready to start an exciting career in remote customer support, send your updated CV and a brief cover letter highlighting your communication skills and availability to us with the subject line: Remote Customer Support – Kenya.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...