Remote Flight Booking & Customer Support Coordinator

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Company: American Airlines

Location: United States

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-11-01

Valid Through: 2026-11-01

Job Summary

American Airlines is looking for a Remote Flight Booking & Customer Support Coordinator to join our dynamic customer care team. In this role, you will be the first point of contact for travelers, assisting them with flight reservations, itinerary changes, and general travel inquiries. You will deliver world-class customer service while ensuring every interaction upholds the American Airlines standard of excellence. This remote position is ideal for detail-oriented professionals with a passion for travel, communication, and customer satisfaction.

Key Responsibilities

  • Assist customers via phone, email, or live chat with flight bookings, modifications, and cancellations.

  • Provide accurate information about flight schedules, pricing, and baggage policies.

  • Handle refund requests, seat selections, and special service inquiries (e.g., wheelchair assistance, meal preferences).

  • Identify customer needs quickly and offer effective, personalized travel solutions.

  • Maintain confidentiality of passenger and payment information in compliance with company and federal policies.

  • Use internal booking systems and CRM tools to update, manage, and track customer interactions.

  • Collaborate with internal departments (operations, sales, and customer care) to resolve complex travel issues.

  • Deliver high-quality service and achieve performance targets related to accuracy, efficiency, and customer satisfaction.

Required Skills and Qualifications

  • Bachelors degree or equivalent experience preferred.

  • Excellent verbal and written communication skills in English.

  • Strong problem-solving and multitasking abilities in a fast-paced environment.

  • Proficient computer skills with experience using CRM systems and online booking platforms.

  • Exceptional attention to detail and accuracy when handling customer data.

  • Empathetic, patient, and professional attitude when dealing with customers.

  • Ability to work independently and as part of a remote team.

Experience

  • Minimum of 1–3 years in a customer service, call center, or travel-related role.

  • Experience in the airline or hospitality industry is highly desirable.

  • Knowledge of GDS (Global Distribution Systems) such as Amadeus, Sabre, or Galileo will be an advantage.

Working Hours

  • Flexible remote schedule with availability to work in rotational shifts, including evenings, weekends, and public holidays.

  • Full-time position (40 hours per week).

Knowledge, Skills, and Abilities

  • Comprehensive understanding of airline operations, ticketing, and fare rules.

  • Strong interpersonal and communication skills to build positive customer relationships.

  • Ability to stay calm and composed during peak times or stressful situations.

  • Time management skills to prioritize workload and meet deadlines effectively.

  • A proactive mindset with the ability to anticipate customer needs.

Benefits

  • Competitive salary with annual performance-based bonuses.

  • Fully remote working arrangement with equipment provided.

  • Exclusive travel benefits including discounted flight tickets for you and your family.

  • Paid time off, health insurance, and retirement plan options.

  • Career advancement opportunities within the American Airlines global network.

  • Comprehensive training and continuous professional development programs.

Why Join American Airlines

At American Airlines, you will be part of a global team that values service excellence, teamwork, and innovation. We are committed to creating extraordinary experiences for our passengers and empowering our employees to grow in a supportive and inclusive environment. Join a company that connects the world while helping you achieve your personal and professional goals — all from the comfort of your home.

How to Apply

Interested candidates can submit their updated resume and a short cover letter outlining their customer service experience and interest in the airline industry through the American Airlines careers portal. Shortlisted applicants will be contacted for a virtual interview and skills assessment.

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1. HOW DO YOU PLAN YOUR DAY?

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