Remote Live Chat Agent Needed – Canada

Other Jobs To Apply

No other job posts for this day.

Company: The Elite Job

Location: Canada

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-28

Valid Through: 2026-10-28

Job Summary

HR Service Jobs is seeking a highly motivated and customer-focused Remote Live Chat Agent to join our growing customer support team. As a Live Chat Agent, you will be the first point of contact for our online customers, providing real-time assistance, resolving queries, and ensuring a seamless customer experience. This is a fully remote position ideal for individuals with excellent communication skills, attention to detail, and a passion for helping others.

Key Responsibilities

  • Respond promptly to customer inquiries via live chat and other digital channels.

  • Provide accurate information about company products, services, and policies.

  • Assist customers with troubleshooting, order tracking, billing issues, and account management.

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

  • Record customer interactions, feedback, and issues using CRM tools.

  • Collaborate with other departments to resolve complex issues efficiently.

  • Identify recurring customer concerns and share feedback with management for improvement.

  • Meet daily performance metrics, including response time, resolution rate, and customer satisfaction.

Required Skills and Qualifications

  • High school diploma or equivalent; post-secondary education is an asset.

  • Excellent written and verbal communication skills in English.

  • Strong problem-solving and multitasking abilities.

  • Comfortable navigating multiple software platforms simultaneously.

  • Typing speed of at least 40 words per minute with accuracy.

  • Ability to work independently and maintain focus in a remote environment.

  • Basic understanding of customer service principles and online communication etiquette.

Experience

  • 1–2 years of experience in customer service, preferably in a live chat or email support role.

  • Experience working remotely is considered an advantage.

  • Freshers with exceptional communication and computer skills are encouraged to apply.

Working Hours

  • Flexible remote work schedule with both full-time and part-time options available.

  • Must be able to work rotational shifts, including weekends and evenings if required.

Knowledge, Skills, and Abilities

  • Customer-centric mindset with empathy and patience.

  • Strong organizational skills and attention to detail.

  • Ability to remain calm under pressure and handle high chat volumes.

  • Familiarity with CRM systems, chat platforms, and ticketing tools (e.g., Zendesk, Intercom).

  • Reliable internet connection and a quiet workspace.

Benefits

  • Competitive hourly pay and performance bonuses.

  • Work-from-home flexibility with full training provided.

  • Opportunities for career growth and advancement within the company.

  • Paid time off and employee recognition programs.

  • Supportive team culture and ongoing skill development sessions.

Why Join HR Service Jobs

At HR Service Jobs, we believe that great service starts with great people. As a member of our virtual customer support team, you will have the chance to grow your career while helping customers from all over Canada. We value diversity, teamwork, and innovation — offering an inclusive environment where every voice is heard and every contribution matters.

How to Apply

Interested candidates are invited to submit their updated resume along with a short cover letter highlighting their communication skills and relevant experience.
Apply directly through our official website or email your application to us with the subject line Remote Live Chat Agent – Canada.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...