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Company: Progressive Technology

Location: South Africa

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-08-16

Valid Through: 2026-08-16

Job Summary

Progressive Technology is seeking motivated and customer-focused individuals to join our Remote Live Chat Support team. As a Live Chat Support Representative, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring an exceptional service experience—all through our online chat system. This is a fully remote role, providing you with the flexibility to work from home while contributing to a global organization known for innovation and customer excellence.

Key Responsibilities

  • Respond promptly to customer inquiries via live chat, email, and messaging platforms.

  • Provide accurate information about products, services, and policies.

  • Troubleshoot customer concerns and escalate complex issues to the appropriate department when necessary.

  • Maintain customer satisfaction by delivering friendly, professional, and empathetic communication.

  • Accurately log interactions and updates in the companys CRM system.

  • Meet performance targets such as response time, resolution rate, and customer satisfaction scores.

  • Collaborate with team members and managers to improve processes and enhance customer experience.

Required Skills and Qualifications

  • Excellent written communication skills with strong grammar and typing speed.

  • Ability to multitask and manage multiple chat conversations simultaneously.

  • Strong problem-solving skills and a customer-first mindset.

  • Proficiency in using computers, internet-based tools, and customer support platforms.

  • Ability to remain calm and professional in high-pressure situations.

  • Self-motivated with strong attention to detail.

Experience

  • Prior experience in customer service, live chat support, or a similar role is preferred but not required.

  • Freshers and entry-level candidates with strong communication skills are encouraged to apply.

Working Hours

  • Flexible shifts available (both full-time and part-time).

  • Weekend and evening shifts may be required depending on business needs.

  • Candidates should have access to a reliable internet connection and a quiet workspace.

Knowledge, Skills, and Abilities

  • Familiarity with online chat systems, CRM software, or ticketing tools is an advantage.

  • Ability to adapt to changing work environments and customer expectations.

  • Strong interpersonal skills and cultural sensitivity when interacting with global customers.

  • Time management and organizational skills to meet service level agreements (SLAs).

Benefits

  • Competitive pay with performance-based incentives.

  • Work-from-home flexibility with no commute.

  • Paid training and continuous learning opportunities.

  • Career growth opportunities within Progressive Technology.

  • Health and wellness benefits (based on employment type and location).

  • Supportive and collaborative remote team environment.

Why Join

At Progressive Technology, we value innovation, teamwork, and people. Joining our Live Chat Support team means being part of a company that prioritizes customer satisfaction while investing in employee development. You will gain valuable professional experience, enjoy flexible work arrangements, and become part of a global organization with a strong commitment to excellence.

How to Apply

Interested candidates are invited to submit their application online. Please include your updated resume along with a brief cover letter highlighting your communication skills and interest in customer support. Shortlisted candidates will be contacted for an online assessment and virtual interview.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...