Technical Support Agent - Call Center (Remote)

Other Jobs To Apply

No other job posts for this day.

Company: Progressive Technology

Location: South Africa

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-08-16

Valid Through: 2026-08-16

Job Summary:

Progressive Technology is seeking a motivated and customer-focused Technical Support Agent to join our remote call center team. The ideal candidate will be responsible for providing exceptional technical assistance, troubleshooting, and support to our clients, ensuring that their issues are resolved efficiently and effectively. This role requires excellent communication skills, problem-solving capabilities, and a passion for delivering a world-class customer experience.

As a Technical Support Agent at Progressive Technology, you will act as the first point of contact for customers, guiding them through technical challenges while maintaining professionalism and empathy. This remote opportunity allows you to work from the comfort of your home while contributing to a fast-paced and innovative organization.

Key Responsibilities:

  • Respond promptly and professionally to incoming customer inquiries via phone, email, and chat.

  • Diagnose and troubleshoot technical issues related to software, hardware, or network systems.

  • Provide step-by-step guidance to clients to resolve technical problems.

  • Document customer interactions, issues, and resolutions accurately in the ticketing system.

  • Escalate unresolved issues to the appropriate technical teams while ensuring follow-up with the client.

  • Maintain up-to-date knowledge of company products, services, and technical procedures.

  • Identify trends in technical issues and provide feedback to improve processes and customer satisfaction.

  • Ensure adherence to company policies, quality standards, and service level agreements (SLAs).

Required Skills and Qualifications:

  • Excellent verbal and written communication skills in English.

  • Strong problem-solving and analytical abilities.

  • Basic understanding of computer systems, software applications, and network troubleshooting.

  • Ability to multitask and handle high-pressure situations with professionalism.

  • Customer-centric mindset with a focus on delivering excellent service.

  • Familiarity with call center software, CRM tools, or ticketing systems is a plus.

Experience:

  • Previous experience in a technical support, helpdesk, or call center environment is preferred but not mandatory.

  • Exposure to troubleshooting hardware, software, or network issues is an advantage.

Working Hours:

  • Flexible remote working hours, including the possibility of rotational shifts to cover different time zones.

  • Full-time or part-time schedules available based on business needs.

Knowledge, Skills, and Abilities:

  • Strong attention to detail and ability to follow processes accurately.

  • Patience and empathy when dealing with customers experiencing technical difficulties.

  • Ability to quickly learn and adapt to new technologies and software.

  • Effective time management and organizational skills.

  • Team-oriented mindset with the ability to collaborate virtually.

Benefits:

  • Competitive salary with performance-based incentives.

  • Work-from-home flexibility with no commute.

  • Health and wellness benefits (as applicable).

  • Professional development and training opportunities.

  • Friendly and supportive remote work culture.

Why Join Progressive Technology:

  • Be part of a rapidly growing and innovative technology company.

  • Gain valuable experience working with a global client base.

  • Enjoy a flexible and remote work environment designed to support work-life balance.

  • Collaborate with a team of dedicated professionals passionate about technology and customer service.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter highlighting relevant experience and skills to us with the subject line: Technical Support Agent – Remote Application. Shortlisted candidates will be contacted for an interview and assessment.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...