Technical Support Agent for Hardware Company

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Company: The Elite Job

Location: India

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-09-04

Valid Through: 2026-09-04

Job Summary

The Elite Job is seeking a dedicated and customer-focused Technical Support Agent to join our team in supporting a leading hardware company. In this role, you will serve as the first point of contact for customers experiencing hardware-related issues. You will be responsible for troubleshooting technical problems, delivering exceptional customer service, and ensuring quick and effective resolutions. This is an excellent opportunity for professionals who are passionate about technology, problem-solving, and building strong client relationships.

Key Responsibilities

  • Provide first-level technical support via phone, email, and live chat for hardware-related inquiries.

  • Diagnose and resolve issues with computer components, peripherals, and other hardware systems.

  • Document customer interactions, issues, and resolutions in the support ticketing system.

  • Escalate complex or unresolved problems to higher-level technical teams when necessary.

  • Guide customers through step-by-step troubleshooting processes with patience and clarity.

  • Follow up with clients to ensure issues are resolved and satisfaction is achieved.

  • Stay up to date with new hardware products, updates, and troubleshooting techniques.

  • Contribute to knowledge base articles and internal documentation for common hardware issues.

Required Skills and Qualifications

  • Strong technical knowledge of hardware components, systems, and peripherals.

  • Excellent verbal and written communication skills in English.

  • Ability to remain calm, empathetic, and professional when dealing with frustrated or stressed customers.

  • Problem-solving mindset with strong attention to detail.

  • Ability to multitask and manage priorities in a fast-paced environment.

  • Proficiency in using ticketing systems, CRM software, and standard office tools.

Experience

  • Minimum of 1–2 years of experience in a technical support or customer service role, preferably within the IT or hardware industry.

  • Experience working with diagnostic tools and troubleshooting hardware issues is a strong plus.

Working Hours

  • Full-time position.

  • Standard business hours (Monday to Friday), with occasional weekend or evening support shifts depending on business needs.

  • Hybrid or remote flexibility may be available depending on location and project requirements.

Knowledge, Skills, and Abilities

  • Knowledge of computer hardware, network devices, and peripheral troubleshooting.

  • Strong interpersonal and active listening skills.

  • Ability to communicate complex technical issues in simple, customer-friendly language.

  • Strong organizational skills and ability to document work accurately.

  • Team player who thrives in collaborative environments.

Benefits

  • Competitive salary package.

  • Health, dental, and vision insurance.

  • Paid time off, including vacation and sick leave.

  • Ongoing professional training and development opportunities.

  • Career growth opportunities within The Elite Job network.

  • Supportive team culture and access to the latest technology.

Why Join Us

At The Elite Job, we believe in creating opportunities that empower professionals to grow and thrive. Joining our team means becoming part of a forward-thinking company that values expertise, innovation, and customer satisfaction. You will gain hands-on experience with cutting-edge hardware technologies, work with talented colleagues, and make a real impact by solving customer challenges every day.

How to Apply

If you are enthusiastic about technology, customer service, and professional growth, we would love to hear from you. Please send your updated resume and a brief cover letter highlighting your technical support experience to us

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