Technical Support Specialist (based in Algeria – night hours)

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Company: The Elite Job

Location: Algeria

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-31

Valid Through: 2026-10-31

Job Summary

The Elite Job is seeking a motivated and skilled Technical Support Specialist to join our remote team based in Algeria. This role is ideal for professionals who are passionate about problem-solving and delivering excellent technical assistance to customers across various digital platforms. As a Technical Support Specialist, you will play a critical role in diagnosing issues, resolving client concerns, and ensuring a seamless user experience during night hours to support international operations.

Key Responsibilities

  • Provide first-level technical support to clients via email, live chat, and remote sessions.

  • Troubleshoot hardware, software, and network-related problems efficiently.

  • Document all customer interactions, solutions, and follow-ups in the support system.

  • Escalate unresolved issues to higher-level technical teams when necessary.

  • Maintain up-to-date knowledge of products, services, and software tools used by the company.

  • Deliver consistent, high-quality customer service while meeting performance targets.

  • Assist in maintaining knowledge bases, FAQs, and internal documentation.

  • Monitor system alerts and ensure timely incident response during night shifts.

Required Skills and Qualifications

  • Bachelors degree or equivalent in Information Technology, Computer Science, or a related field.

  • Strong understanding of operating systems (Windows, macOS, Linux) and networking fundamentals.

  • Excellent communication skills in English (verbal and written).

  • Proven ability to manage multiple tasks and prioritize in a fast-paced environment.

  • Analytical thinking and strong problem-solving abilities.

  • Ability to work independently with minimal supervision.

Experience

  • 1–3 years of experience in technical support, helpdesk, or IT service operations preferred.

  • Experience with ticketing systems, remote desktop tools, and CRM software is an advantage.

  • Fresh graduates with strong technical aptitude are encouraged to apply.

Working Hours

  • Night Shift: 9:00 PM – 6:00 AM (Algeria Time)

  • Flexible scheduling and occasional weekend shifts may be required depending on project needs.

Knowledge, Skills, and Abilities

  • Strong customer service orientation with a commitment to client satisfaction.

  • Knowledge of troubleshooting procedures for software, hardware, and network issues.

  • Familiarity with cloud-based tools and remote support systems.

  • Time management, multitasking, and adaptability to dynamic work environments.

  • Ability to work collaboratively in a virtual, multicultural team setting.

Benefits

  • Competitive monthly salary based on experience and performance.

  • Remote work flexibility with modern digital support tools.

  • Paid training and continuous learning opportunities.

  • Performance-based bonuses and night-shift allowances.

  • Career growth and promotion opportunities within The Elite Job.

  • Health and wellness support for remote employees.

Why Join The Elite Job

At The Elite Job, we believe in empowering our employees to reach their full potential. Joining our team means becoming part of a forward-thinking, global company that values innovation, teamwork, and professional growth. We invest in our people, ensuring they have the tools and support to deliver exceptional service and build rewarding careers.

How to Apply

Interested candidates can submit their updated resume along with a brief cover letter explaining their technical experience and availability for night shifts.
Apply through our official careers page or email your application to us with the subject line: Application – Technical Support Specialist (Algeria).

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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