Travel Virtual Assistant – Booking & Customer Support

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Company: The Elite Job

Location: Nigeria

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-25

Valid Through: 2026-10-25

Job Summary:

The Elite Job is seeking a highly organized, proactive, and customer-focused Travel Virtual Assistant to join our dynamic team. This role is ideal for individuals passionate about the travel industry, with excellent communication skills and a keen eye for detail. As a Travel Virtual Assistant, you will assist clients with booking flights, accommodations, and travel packages, while providing outstanding customer support. You will act as a vital link between clients and travel service providers, ensuring seamless travel experiences from planning to execution.

Key Responsibilities:

  • Handle booking requests for flights, hotels, car rentals, and other travel-related services.

  • Respond to customer inquiries promptly via email, chat, or phone, providing accurate and helpful information.

  • Assist clients with travel planning, itinerary creation, and modifications to existing bookings.

  • Coordinate with airlines, hotels, and travel agencies to resolve issues or confirm reservations.

  • Maintain accurate records of client interactions, bookings, and travel preferences.

  • Monitor and update travel schedules, alerts, and confirmations to clients.

  • Provide proactive recommendations and solutions to enhance the client travel experience.

  • Support administrative tasks related to travel management, including invoicing, reporting, and documentation.

Required Skills and Qualifications:

  • Excellent written and verbal communication skills in English.

  • Strong organizational skills and attention to detail.

  • Familiarity with travel booking platforms, airline reservation systems, and hotel booking tools.

  • Ability to multitask and manage time effectively in a remote work environment.

  • Customer service-oriented mindset with problem-solving capabilities.

  • Basic knowledge of travel regulations, visa requirements, and international travel protocols is a plus.

Experience:

  • Minimum 1–2 years of experience in travel booking, customer support, or related administrative roles.

  • Experience working in a remote or virtual assistant capacity is highly desirable.

Working Hours:

  • Flexible hours with the ability to manage tasks independently.

  • Must be available for communication during agreed core working hours.

  • Weekend or holiday work may be required depending on client travel schedules.

Knowledge, Skills, and Abilities:

  • Strong computer literacy with proficiency in Microsoft Office, Google Workspace, and travel management software.

  • Ability to quickly adapt to new tools and platforms.

  • High level of professionalism, discretion, and confidentiality in handling client information.

  • Capacity to work independently while collaborating effectively with a remote team.

Benefits:

  • Fully remote position with flexible scheduling.

  • Competitive compensation based on experience and performance.

  • Opportunity to gain experience in the travel and hospitality industry.

  • Training and professional development opportunities.

  • Supportive and collaborative virtual work environment.

Why Join The Elite Job:

  • Be part of a growing company with a strong focus on client satisfaction and innovation.

  • Gain exposure to international travel operations and client management.

  • Work from the comfort of your home while connecting with clients worldwide.

  • Enjoy a culture that values growth, learning, and work-life balance.

How to Apply:

Interested candidates are invited to submit their updated resume and a brief cover letter highlighting relevant experience and why they are a perfect fit for this role. Please send your application to us with the subject line: Application – Travel Virtual Assistant.

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