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Company: Progressive Technology

Location: South Africa

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-08-16

Valid Through: 2026-08-16

Job Summary

Progressive Technology, in collaboration with UnitedHealthcare, is seeking motivated individuals to join our growing remote workforce. This role is designed for professionals who are looking for a rewarding career in the healthcare and technology sector, offering flexibility, stability, and opportunities for advancement. As part of our team, you will support UnitedHealthcares mission of improving lives by delivering high-quality customer service, data support, and administrative assistance—all from the comfort of your home.

Key Responsibilities

  • Handle incoming and outgoing communication via phone, email, or chat to assist UnitedHealthcare members with inquiries.

  • Process and verify healthcare-related data accurately within company systems.

  • Support claims processing, benefits inquiries, and account updates with efficiency and professionalism.

  • Maintain patient confidentiality and adhere to HIPAA and compliance regulations.

  • Collaborate with team members and supervisors to resolve customer issues quickly and effectively.

  • Update records, manage reports, and ensure smooth workflow operations.

  • Deliver outstanding customer satisfaction by providing empathetic, solution-oriented support.

Required Skills and Qualifications

  • High school diploma or equivalent (Bachelors degree preferred but not mandatory).

  • Strong written and verbal communication skills in English.

  • Proficiency in basic computer applications including MS Office (Word, Excel, Outlook).

  • Ability to multitask, prioritize, and manage time effectively in a fast-paced remote environment.

  • Strong problem-solving and analytical skills.

  • Self-motivated with the ability to work independently with minimal supervision.

Experience

  • Prior customer service, healthcare support, or data entry experience preferred.

  • Freshers with strong communication and computer skills are encouraged to apply.

  • Experience working in remote or virtual environments will be an added advantage.

Working Hours

  • Flexible work schedules are available, including both part-time and full-time opportunities.

  • Shifts may vary depending on business requirements, with options for day, evening, and weekend availability.

Knowledge, Skills, and Abilities

  • Knowledge of healthcare insurance processes or willingness to learn quickly.

  • Ability to handle sensitive information with confidentiality and professionalism.

  • Strong organizational skills with attention to detail.

  • Adaptability to evolving systems, procedures, and performance goals.

Benefits

  • Competitive salary package with performance-based incentives.

  • Health, dental, and vision insurance options.

  • Paid time off, holidays, and sick leave.

  • Retirement savings plan (401k or equivalent).

  • Work-from-home flexibility with company-provided training.

  • Opportunities for career advancement within Progressive Technology and UnitedHealthcare.

Why Join Us

At Progressive Technology, we believe in creating opportunities that empower individuals to grow professionally while maintaining a healthy work-life balance. By joining our team, you become part of a mission-driven culture that values diversity, integrity, and collaboration. You will play a vital role in supporting UnitedHealthcares vision of making healthcare accessible, efficient, and compassionate for millions of members.

How to Apply

Interested candidates can submit their application by sending an updated resume and cover letter through the Progressive Technology career portal or via the official job posting link. Shortlisted candidates will be contacted for an online assessment and virtual interview.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...