Virtual Assistant for Customer Support Tasks

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Company: The Elite Job

Location: Kenya

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-25

Valid Through: 2026-10-25

Job Summary

The Elite Job is seeking a highly organized and proactive Virtual Assistant to support our customer support operations. This role involves assisting our team with daily administrative and customer-focused tasks while ensuring a seamless and positive experience for our clients. The ideal candidate is tech-savvy, detail-oriented, and capable of managing multiple responsibilities remotely while maintaining professionalism and efficiency.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via email, chat, and other digital platforms.

  • Assist with order processing, tracking, and follow-up to ensure timely delivery and resolution.

  • Maintain and update customer records and databases accurately.

  • Handle routine administrative tasks such as scheduling, data entry, and report generation.

  • Coordinate with internal teams to resolve customer issues efficiently.

  • Monitor and manage incoming support requests to ensure no query goes unattended.

  • Generate insights and reports on customer interactions to help improve service quality.

Required Skills and Qualifications

  • Excellent written and verbal communication skills in English.

  • Strong organizational and time-management abilities.

  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.

  • Basic knowledge of customer support platforms (Zendesk, Freshdesk, or similar) is a plus.

  • Ability to handle confidential information with integrity.

  • High level of professionalism and adaptability in a fast-paced environment.

Experience

  • Previous experience as a Virtual Assistant, Customer Support Representative, or Administrative Assistant is preferred but not mandatory.

  • Fresh graduates with strong skills and a willingness to learn are encouraged to apply.

Working Hours

  • Flexible work-from-home schedule.

  • Full-time or part-time availability depending on candidate preference and company needs.

  • Some overlap with standard business hours may be required for team coordination.

Knowledge, Skills, and Abilities

  • Strong problem-solving skills and ability to work independently.

  • Exceptional attention to detail.

  • Comfortable using digital tools for communication, collaboration, and task management.

  • Ability to prioritize tasks effectively and meet deadlines.

  • Customer-oriented mindset with patience and empathy.

Benefits

  • Work from the comfort of your home.

  • Flexible working hours and schedule.

  • Opportunity to gain experience in a professional virtual environment.

  • Skill development and training opportunities.

  • Supportive and collaborative team culture.

Why Join The Elite Job

At The Elite Job, we value innovation, dedication, and teamwork. Joining our team means working in a supportive, dynamic environment that encourages growth and rewards performance. As a Virtual Assistant, you will play a key role in enhancing our customer experience and contributing to our companys success while enjoying the freedom of remote work.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant skills and experience to us. Please ensure your application clearly demonstrates your ability to perform virtual support tasks efficiently and professionally.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...