Virtual Assistants with customer service and sales experience

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Company: The Elite Job

Location: Singapore

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-25

Valid Through: 2026-10-25

Job Summary:

The Elite Job is seeking motivated, proactive, and detail-oriented Virtual Assistants with a strong background in customer service and sales. This remote position is ideal for individuals who are skilled in handling client interactions, managing tasks efficiently, and driving sales growth while maintaining excellent service standards. As a Virtual Assistant, you will act as the primary point of contact for clients, providing timely solutions, handling inquiries, and contributing to revenue-generating activities. This role offers the flexibility of working from home while being part of a dynamic, results-driven team.

Key Responsibilities:

  • Handle inbound and outbound customer inquiries via email, chat, or phone with professionalism and empathy.

  • Assist in sales activities, including lead generation, follow-ups, and order processing.

  • Maintain detailed records of customer interactions and sales transactions in CRM systems.

  • Provide timely support to resolve customer complaints, issues, or concerns.

  • Collaborate with internal teams to ensure seamless workflow and project completion.

  • Prepare and submit regular reports on sales performance, customer feedback, and process improvements.

  • Support marketing campaigns through customer engagement and data collection.

  • Continuously improve service quality by identifying process gaps and suggesting solutions.

Required Skills and Qualifications:

  • Strong verbal and written communication skills in English.

  • Proven experience in customer service, sales, or a client-facing role.

  • Proficiency with CRM software, Microsoft Office Suite, and online collaboration tools.

  • Ability to multitask, prioritize, and manage time effectively.

  • Excellent problem-solving skills and attention to detail.

  • Positive attitude, professional demeanor, and a customer-first mindset.

Experience:

  • Minimum 1–3 years of experience in customer service, sales support, or virtual assistance.

  • Experience in remote work environments is highly desirable.

  • Familiarity with handling multiple clients or accounts simultaneously.

Working Hours:

  • Flexible work schedule, full-time or part-time options available.

  • Ability to manage deadlines and work independently in a remote setup.

  • Occasional requirement to adapt to clients time zones.

Knowledge, Skills, and Abilities:

  • Deep understanding of customer service best practices and sales techniques.

  • Strong organizational and administrative skills.

  • Ability to work under minimal supervision and maintain high productivity.

  • Tech-savvy with quick adaptability to new tools and platforms.

  • Excellent interpersonal skills to build trust and maintain client relationships.

Benefits:

  • Competitive salary with performance-based incentives.

  • Flexible remote work from home setup.

  • Opportunities for career advancement within a growing company.

  • Access to professional development programs and training.

  • Supportive and collaborative work culture.

Why Join The Elite Job:

  • Be part of a company that values initiative, creativity, and results.

  • Work with a diverse, global team while enjoying the flexibility of remote work.

  • Contribute to meaningful projects that directly impact client success.

  • Receive recognition and rewards for your hard work and dedication.

How to Apply:

Interested candidates are invited to submit their updated resume and a brief cover letter highlighting relevant experience and achievements in customer service and sales. Applications can be sent to us with the subject line: Virtual Assistant – Customer Service & Sales Application.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...