Virtual Customer Service Representative

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About Company

Amazon is a multinational technology company that focuses on e-commerce, digital streaming, cloud computing, and artificial intelligence. We are committed to providing excellent customer service and a positive work environment.

Job Description

As a Virtual Customer Service Representative, you will provide exceptional customer support to Amazon customers via phone, email, and chat. You will handle a variety of customer inquiries, resolve issues, and ensure a positive customer experience.

Key Responsibilities

  • Answering customer inquiries via phone, email, and chat.
  • Resolving customer issues and complaints efficiently and effectively.
  • Providing accurate information and guidance to customers.
  • Maintaining a positive and professional attitude.
  • Adhering to company policies and procedures.
  • Meeting performance goals and metrics.
  • Collaborating with other team members to achieve team objectives.

Required Skills

  • Excellent communication and interpersonal skills
  • Proficiency in Italian and English
  • Strong problem-solving and decision-making skills
  • Ability to work independently and as part of a team
  • Customer service experience
  • Computer proficiency

Preferred Qualifications

  • Experience in a call center environment
  • Knowledge of Amazon products and services
  • Experience with CRM software
  • Bilingual proficiency in additional languages

Perks & Benefits

  • Competitive salary and benefits package
  • Paid time off
  • Opportunities for career advancement
  • Supportive work environment
  • Remote work opportunities
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