Voice Process Executive – Fresher C2H – Work from home (US Night shift) – Coimbatore

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Company: Houston Skilled Consultancy

Location: India

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-30

Valid Through: 2026-10-30

Job Summary

Houston Skilled Consultancy is seeking energetic and enthusiastic Voice Process Executives to join our dynamic team in a Contract-to-Hire (C2H) role. This is an excellent opportunity for freshers who are passionate about customer service, communication, and career growth. As a Voice Process Executive, you will engage with US-based clients, handle inbound and outbound calls, and ensure a smooth customer experience—all from the comfort of your home.

Key Responsibilities

  • Handle inbound and outbound calls professionally and efficiently.

  • Assist customers by providing accurate information and resolving queries.

  • Maintain call records, update customer details, and follow up where necessary.

  • Ensure high levels of customer satisfaction and service quality.

  • Adhere to performance targets, call handling standards, and shift schedules.

  • Work collaboratively with team leaders and managers to meet process goals.

  • Communicate clearly and courteously with US-based clients during night shifts.

Required Skills and Qualifications

  • Excellent verbal and written communication skills in English.

  • Strong listening and interpersonal abilities.

  • Basic computer knowledge and ability to work with CRM tools.

  • A professional attitude with a focus on customer satisfaction.

  • Ability to work independently and manage time efficiently.

  • Comfortable working in a US night shift environment.

Experience

  • Freshers are encouraged to apply.

  • Prior experience in voice process, BPO, or customer service will be an added advantage.

Working Hours

  • Shift: US Night Shift (Work from Home)

  • Timing: 6:30 PM to 3:30 AM IST (approx.)

  • Days: Monday to Friday (Weekends Off)

Knowledge, Skills, and Abilities

  • Understanding of customer service best practices.

  • Ability to handle multiple tasks with attention to detail.

  • Strong problem-solving and analytical skills.

  • Willingness to learn and adapt to new technologies and processes.

  • High degree of professionalism and punctuality.

Benefits

  • Work-from-home flexibility with stable internet support.

  • Competitive salary and performance-based incentives.

  • Opportunity to convert to a permanent role based on performance.

  • Comprehensive training and mentorship for freshers.

  • Growth prospects within the organization.

Why Join Houston Skilled Consultancy

At Houston Skilled Consultancy, we believe in nurturing fresh talent and providing a platform for growth. As a part of our team, you will gain global exposure, valuable communication skills, and the chance to work with reputed US-based clients—all while enjoying the comfort of working from home.

How to Apply

Interested candidates can share their updated resumes us with the subject line: Application for Voice Process Executive – Work from Home (US Night Shift).
Only shortlisted candidates will be contacted for the virtual interview process.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...