Walmart Customer Service - Remote part-Time Jobs In Canada

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Company: Walmart

Location: Canada

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-24

Valid Through: 2026-10-24

Job Summary

Walmart is seeking enthusiastic and dedicated Customer Service Representatives to join our remote team in Canada. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring their Walmart experience is seamless and enjoyable. This is a part-time remote position that offers flexibility, allowing you to work from the comfort of your home while delivering world-class service to our customers.

As a Walmart Customer Service Representative, you will play a critical role in maintaining our high standards of customer satisfaction, resolving inquiries efficiently, and building long-term relationships with our valued customers.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, or chat.

  • Assist customers with product questions, order placements, returns, and general account issues.

  • Resolve customer complaints and issues with patience, empathy, and a solution-oriented approach.

  • Maintain accurate records of customer interactions, transactions, and feedback.

  • Collaborate with internal teams to ensure a seamless customer experience.

  • Follow Walmarts policies and procedures to maintain quality standards.

  • Continuously update knowledge of Walmart products, services, and promotions.

Required Skills and Qualifications

  • High school diploma or equivalent; post-secondary education is an asset.

  • Excellent written and verbal communication skills in English.

  • Strong problem-solving abilities and attention to detail.

  • Ability to handle multiple tasks efficiently in a fast-paced environment.

  • Basic computer literacy, including familiarity with Microsoft Office and CRM systems.

  • Empathy, patience, and a customer-first mindset.

Experience

  • Previous customer service experience is preferred but not mandatory.

  • Experience in retail or e-commerce customer support is a plus.

Working Hours

  • Part-time remote position with flexible scheduling.

  • Shifts may include weekdays, evenings, and weekends depending on business needs.

  • Minimum commitment: 15–25 hours per week.

Knowledge, Skills, and Abilities

  • Strong interpersonal and communication skills to engage effectively with diverse customers.

  • Ability to work independently while meeting performance and quality standards.

  • Quick learner with the ability to adapt to new tools, systems, and processes.

  • Problem-solving and conflict resolution skills to manage challenging situations.

Benefits

  • Competitive pay and flexible part-time hours.

  • Opportunity to work remotely from anywhere in Canada.

  • Training and professional development programs.

  • Employee discounts on Walmart products.

  • Supportive and inclusive work environment.

Why Join Walmart

At Walmart, we are committed to creating a culture of inclusion, innovation, and excellence. Working with us means being part of a global team that values customer satisfaction, teamwork, and personal growth. This remote role allows you to balance work and life while gaining valuable experience in a leading multinational retail organization.

How to Apply

Interested candidates can apply online by visiting Walmart Canadas career portal. Submit your resume along with a cover letter highlighting your customer service experience and why you would be a great fit for this remote part-time role. Qualified candidates will be contacted for an initial phone or virtual interview.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...