WFH Customer Service Specialist – Singapore Region

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Company: The Elite Job

Location: Singapore

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-29

Valid Through: 2026-10-29

Job Summary

The Elite Job is seeking a highly motivated Work From Home (WFH) Customer Service Specialist to provide exceptional service and support to our valued clients in the Singapore region. In this remote role, you will handle customer inquiries, resolve issues efficiently, and ensure a smooth experience across multiple communication channels including chat, email, and phone. The ideal candidate is empathetic, articulate, and thrives in a fast-paced virtual environment while maintaining a professional and positive demeanor.

Key Responsibilities

  • Respond promptly to customer inquiries via email, chat, and voice calls.

  • Provide accurate information about products, services, and company policies.

  • Handle and resolve customer complaints with patience, empathy, and professionalism.

  • Document and escalate complex issues to the appropriate department for resolution.

  • Maintain customer records and update CRM systems accurately.

  • Collaborate with internal teams to enhance customer satisfaction and streamline support operations.

  • Monitor and report on customer feedback to contribute to continuous improvement.

  • Meet performance targets such as response time, resolution rate, and customer satisfaction scores.

Required Skills and Qualifications

  • Excellent written and verbal communication skills in English.

  • Strong problem-solving abilities with a customer-first mindset.

  • Proficiency in using digital tools such as CRM systems, MS Office, and online chat platforms.

  • Ability to multitask and manage time effectively in a remote work environment.

  • Strong interpersonal skills and a calm approach under pressure.

  • Must have a reliable internet connection and a quiet workspace.

Experience

  • Minimum of 1–3 years of experience in customer service, call center operations, or a related role.

  • Experience in remote work or online customer support is highly preferred.

  • Fresh graduates with exceptional communication skills are also encouraged to apply.

Working Hours

  • Flexible remote schedule aligned with Singapore time zone (SGT).

  • Shifts may include weekdays, weekends, and public holidays as per operational requirements.

Knowledge, Skills, and Abilities

  • Understanding of customer service best practices and escalation procedures.

  • Strong organizational and data-entry accuracy.

  • Familiarity with online ticketing systems (e.g., Zendesk, Freshdesk) is an advantage.

  • Ability to work independently while contributing effectively to a virtual team.

  • Adaptability to different customer personalities and cultural contexts.

Benefits

  • Competitive monthly salary with performance-based incentives.

  • Fully remote work – no commute required.

  • Paid training and ongoing professional development.

  • Opportunities for career advancement within a growing global company.

  • Supportive and collaborative remote team culture.

  • Paid leaves, bonuses, and employee wellness programs.

Why Join The Elite Job

At The Elite Job, we value our employees as our greatest asset. You will join a global team that believes in innovation, collaboration, and delivering outstanding service. We encourage personal growth, flexibility, and balance — empowering you to build a rewarding career from the comfort of your home.

How to Apply

Interested candidates are invited to submit their updated resume along with a short cover letter explaining why they would be a great fit for this role.
Apply directly through The Elite Job career portal or email your application to us with the subject line Application – WFH Customer Service Specialist (Singapore Region).

Join us and help redefine the customer experience — one conversation at a time.

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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