Customer Support Virtual Assistant – Chat & Email Handling

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Company: The Elite Job

Location: United Kingdom

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-24

Valid Through: 2026-10-24

Job Summary

The Elite Job is seeking a dedicated Customer Support Virtual Assistant to join our remote team. This role is pivotal in ensuring an exceptional customer experience through efficient handling of chat and email inquiries. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to maintain a professional and empathetic tone with customers. This is a remote work opportunity, offering flexibility and the chance to work with a dynamic, global team.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via chat and email.

  • Resolve customer complaints, questions, and issues with accuracy and efficiency.

  • Maintain detailed records of customer interactions, transactions, and feedback.

  • Collaborate with internal teams to provide seamless solutions and escalate issues when necessary.

  • Monitor customer satisfaction and suggest improvements to enhance service quality.

  • Stay updated on product or service knowledge to provide accurate information.

  • Contribute to the development of support documentation and FAQs.

Required Skills and Qualifications

  • Excellent written and verbal communication skills in English.

  • Strong interpersonal skills with a customer-first attitude.

  • Ability to multitask and manage multiple inquiries simultaneously.

  • High attention to detail and problem-solving skills.

  • Proficiency in basic computer applications (MS Office, Google Workspace) and CRM systems.

  • Adaptability to evolving work processes and technology tools.

Experience

  • Prior experience in customer service, virtual assistance, or support roles preferred but not mandatory.

  • Experience in handling chat and email support is a strong advantage.

  • Familiarity with e-commerce, tech, or SaaS industries is a plus.

Working Hours

  • Flexible remote work schedule.

  • Shifts may vary depending on customer support requirements, including part-time or full-time options.

  • Availability during peak hours may be required for certain projects.

Knowledge, Skills, and Abilities

  • Exceptional communication and active listening skills.

  • Patience and empathy in addressing customer concerns.

  • Ability to work independently and meet deadlines.

  • Analytical skills to assess issues and provide effective solutions.

  • Team collaboration and willingness to adapt to different workflows.

Benefits

  • Work-from-home flexibility.

  • Competitive compensation with performance-based incentives.

  • Professional growth opportunities and training programs.

  • Supportive, inclusive, and collaborative remote team environment.

  • Access to tools and resources for productivity and skill development.

Why Join The Elite Job

Joining The Elite Job means being part of a forward-thinking company that values customer satisfaction and employee growth. You will gain exposure to diverse projects, work alongside a talented team, and enjoy the flexibility of a remote work environment while contributing to meaningful customer experiences.

How to Apply

Interested candidates should submit their resume and a brief cover letter highlighting relevant experience and skills to us. Please include Customer Support Virtual Assistant – Chat & Email Handling in the subject line. Shortlisted candidates will be contacted for a virtual interview.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...