Chat Support Agent (Remote) - Entry Level, No Degree Required - - per Hour

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Company: SysTechCare Support

Location: United States

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-08-25

Valid Through: 2026-08-25

Job Summary

SysTechCare Support is seeking enthusiastic and detail-oriented Chat Support Agents to join our growing remote team. In this role, you will assist customers by responding to inquiries via live chat, ensuring excellent service and timely resolution of issues. This is an entry-level position with no degree required, making it an excellent opportunity for individuals looking to start their career in customer service.

Key Responsibilities

  • Respond promptly to customer inquiries via chat platforms.

  • Provide accurate information about products, services, and policies.

  • Troubleshoot common customer issues and provide effective solutions.

  • Escalate complex problems to the appropriate department when necessary.

  • Maintain a high level of professionalism and empathy in every interaction.

  • Keep accurate records of customer interactions and follow-up actions.

  • Meet performance metrics including response time and customer satisfaction.

Required Skills and Qualifications

  • Excellent written communication skills in English.

  • Ability to multitask and manage multiple chat conversations at once.

  • Strong problem-solving abilities with a customer-first approach.

  • Basic computer skills and familiarity with chat or messaging tools.

  • High attention to detail and accuracy in typing and responses.

  • Ability to work independently in a remote environment.

Experience

  • No prior experience required – full training will be provided.

  • Previous experience in customer support or related fields is a plus, but not mandatory.

Working Hours

  • Flexible shifts available (Full-time and Part-time options).

  • Work remotely from the comfort of your home.

  • Shifts may include evenings, weekends, and holidays based on business needs.

Knowledge, Skills, and Abilities

  • Basic understanding of customer service principles.

  • Ability to remain calm and professional under pressure.

  • Comfortable with learning new software and systems quickly.

  • Strong time management and organizational skills.

Benefits

  • Competitive hourly pay of $15 - $18 per hour.

  • 100% remote work – no commute required.

  • Paid training and ongoing professional development.

  • Flexible work schedule to suit your lifestyle.

  • Opportunities for career advancement within the company.

Why Join SysTechCare Support?

At SysTechCare Support, we value our team members and believe in creating a positive and inclusive remote work environment. Joining us means being part of a company that prioritizes employee growth, work-life balance, and customer satisfaction. If you want a rewarding role with flexibility and growth potential, this is the job for you!

How to Apply

Interested candidates can apply online by submitting their resume and a short cover letter explaining why you are the right fit for this role. Click on the Apply Now button on our careers page or email your application to us.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...