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Company: Houston Skilled Consultancy

Location: United States

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-08-23

Valid Through: 2026-08-23

Job Summary

Houston Skilled Consultancy is seeking enthusiastic and detail-oriented individuals to join our team as Remote E-commerce Support Executives. In this role, you will provide exceptional support to online customers, manage e-commerce transactions, resolve queries, and ensure smooth shopping experiences for our clients customers. If you have excellent communication skills, problem-solving abilities, and a passion for customer service, this is a great opportunity to work from home with all necessary equipment provided.

Key Responsibilities

  • Respond promptly to customer inquiries via email, chat, and social media platforms.

  • Assist customers with order placement, tracking, cancellations, and returns.

  • Resolve product-related issues and provide accurate information on availability, pricing, and shipping.

  • Coordinate with internal teams to ensure timely order fulfillment and issue resolution.

  • Handle escalated cases with professionalism and empathy.

  • Maintain accurate records of customer interactions and transactions in the system.

  • Monitor and report common customer issues to improve processes.

Required Skills and Qualifications

  • Strong verbal and written communication skills in English.

  • Good understanding of e-commerce platforms and online shopping processes.

  • Proficiency in basic computer applications (MS Office, email, CRM tools).

  • Ability to multitask and manage time efficiently.

  • Customer-focused attitude with strong problem-solving skills.

  • High attention to detail and accuracy in data entry and documentation.

Experience

  • Preferred: 6 months – 2 years in customer service or e-commerce support.

  • Freshers with excellent communication skills are welcome to apply.

Working Hours

  • Flexible working hours with options for both full-time and part-time.

  • Rotational shifts may apply, including weekends and evenings, depending on business needs.

Knowledge, Skills, and Abilities

  • Familiarity with online shopping portals and payment gateways.

  • Ability to work independently in a remote environment.

  • Quick learner with adaptability to new tools and systems.

  • Strong interpersonal skills and ability to remain calm under pressure.

Benefits

  • Company-provided laptop and essential work equipment.

  • Competitive salary with performance-based incentives.

  • Paid training and continuous learning opportunities.

  • Flexible work-from-home environment.

  • Health and wellness support programs.

Why Join Us?

At Houston Skilled Consultancy, we believe in empowering our team with the tools and resources needed to succeed. You will enjoy a supportive work culture, growth opportunities, and the flexibility to work from home while contributing to a leading e-commerce support team.

How to Apply

Interested candidates can apply by sending their updated resume to us with the subject line Application for Remote E-commerce Support Executive. Shortlisted candidates will be contacted for an online interview.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...